Starting at $25
View Pricing Overview
What is Delighted by Qualtrics?
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from…
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Pricing
Survey 100 people/month
$25
Cloud
Survey 750 people/month
$49
Cloud
Survey 2500 people/month
$99
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://delighted.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Delighted by Qualtrics?
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, align customer needs with business growth, measure the customer voice over time and proactively reduce churn.
The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be included in users' existing workflow. It is designed for ease of use and with features to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.
The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be included in users' existing workflow. It is designed for ease of use and with features to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.
Delighted by Qualtrics Features
- Supported: Feedback in 13 mins (from sign up to first response)
- Supported: View NPS of entire customer base and customer segments
- Supported: Customer concierge
- Supported: Gather feedback via email, web, SMS
Delighted by Qualtrics Screenshots
Delighted by Qualtrics Video
Andy Dunn, CEO Bonobos, reveals how Delighted gives Bonobos direct access to customer feedback.
Delighted by Qualtrics Integrations
Delighted by Qualtrics Competitors
- AskNicely
- promoter.io
- Excel spreadsheet/manual processes
Delighted by Qualtrics Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Available globally |
Supported Languages | French, Italian, German, Portuguese (Delighted supports 40 languages) |
Delighted by Qualtrics Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 55% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 5% |