Overview
What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
MINDBODY, the view from the front line
More to be desired.
Before signing on with Mindbody, make sure there isn't a better option for your business
Mindbody is a success!
Review of MINDBODY from a 5 Year Old Business
AVOID - Terrible Software, Horrible Customer Service and ZERO support
The absolute worst customer service I have ever experienced in my entire life.
Customer service? What's that? Paying for anything but.
MINDBODY is the hub of our business
MINDBODY makes life easier!
MINDBODY is a GAME CHANGER!!!
Great all in one software for health and wellness services
MINDBODY is great for corporate wellness!
Expensive, but when you want something to work
MINDBODY - As told by an app user
Awards
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Pricing
Starter
$129
Accelerate
$259
Ultimate
$399
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
MindBody Expo 2016 Video Demo
Booker Quick Demo
Mindbody login
CrossFit | Mindbody Sign-In Reservation DEMO
MINDBODY to Zoom Integration & Automation Live Demo
Product Details
- About
- Tech Details
- FAQs
What is MINDBODY?
MINDBODY Video
MINDBODY Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(78)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
(1-25 of 35)More to be desired.
- None to think of.
Before signing on with Mindbody, make sure there isn't a better option for your business
- Not sure.
Mindbody is a success!
- MINDBODY has provided the opportunity for Exos to successfully develop and implement a new virtual service that has recently launched.
Review of MINDBODY from a 5 Year Old Business
- We do not have a lot of return investment from using MINDBODY
- Horrible support - hundreds of wasted hours dealing with system errors
- Customer support is terrible
- Negative ROI of 300 per month
- I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
- The app is good exposure.
MINDBODY is the hub of our business
- Consistence to train new staff
- We are in the same town, so we get prompt updates
- A professional storefront for customers to interact with
MINDBODY makes life easier!
- Client retention has increased.
- Improved ability to manage members.
- Automated reminders decreased no shows.
MINDBODY is a GAME CHANGER!!!
- We were able to open another location after implementing the MINDBODY software to our first gym location.
- Improved our ability to adjust staffing - saved on labor costs
- Improved overall schedule awareness - improved client retention
- Provided more clarity to revenue opportunities
MINDBODY is great for corporate wellness!
- It has boosted my morale at work.
Expensive, but when you want something to work
- Quick install
- Expensive
- Different pricing options for clients
MINDBODY - As told by an app user
- Has made booking Muay Thai classes 10x easier!
- It has made contacting gyms much easier with their easy to access phone numbers and directions to locations.
Loyal user for 8 years
- New clients from app search
- Customer support
- Points programs
Offering all and then some
- It's costly for us with our exchange rate, and considering that there is a large part we have to reconcile manually, I often wonder if it makes sense to continue using it.
Business Community Focus
- We cannot function as a business without MINDBODY at this point
- By encouraging community we have been exposed to more options
MINDBODY is the best at what they do!
- Keeps us organized
- They offer 27/7 tech support
- Largest company globally offering their services
- We haven't analyzed the MINDBODY ROI, but we certainly could not function without a robust and reliable booking software.
The "Go-To" Studio Software
- Handling transactions
- Organizing contacts
- Not able to take contactless payments
- Very positive. MINDBODY is well-known in the fitness world so new students sometimes find us through the app.
- I can trust that the data on my reports is accurate, and I don't waste time trying to fix issues with monthly reports
- The only negative is the price. I'd like it to be a little lower, but I would also rather pay for a product that I can rely on instead of something cheap that doesn't work.
Experienced MINDBODY review
- Reminder e-mails have resulted in increased usage of our facility. We increased by 7% over the past year.
- Reminder e-mails have decreased the number of members we have because they get a monthly or weekly reminder that they paid or that they haven't been in for a workout. We decreased membership income by 3.5% over the last year.
- Staff--It is much harder to keep employees happy with software constantly changing but the flip side of that is that if something is wrong with the software, it may actually get fixed.
Don't MIND if I do! Great app for gyms.
- MINDBODY allowed my gym to collect money or hook-up with their system to ensure individuals had the correct membership to be booking the classes, which probably led to an increase in revenue.
MINDBODY in my wellness studio
- Only been using MINBODY for 1 year; hard to evaluate
MINDBODY is the industry standard, but not flawless
- Increased ease of use for employees and customers
- Increased visibility and marketing efforts