Name: IPsoft Amelia
Rating: 9 (1 reviews)
Author: IPsoft

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise Asset Management

Enterprise Search

Objectives and Key Results (OKR)

PDF Editors

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

On-Demand Payment

Payroll

Recruitment Marketing

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Disk Cloning

Endpoint Security

Firewall

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Relational Database Management Systems

SSL Certificate

SaaS Backup

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Experience Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

Email Marketing

Marketing Automation

Product Management

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Email Signature

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Security Information and Event Management (SIEM)

Security

Automotive

Construction Accounting

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

root

Overview

Pricing

ProductDemos

Features

ProductDetails

Comparisons

ReviewsAndRatings

medium

large

small

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Exceed.ai by Genesys

Intelligent Virtual Assistant

Genesys

LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels.

LivePerson Conversation Cloud (LiveEngage)

Customer Engagement

LiveEngage LivePerson Conversation Cloud (LiveEngage)

LivePerson

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Core

Premium

Optimum

Ultimate

Five9

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Intelligent call routing

Chatbots

AI assistance for live agents

Top Rated 2024

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Customer surveys

Co-browse

Screen-share

Social media channels

Mobile applications

Conversica

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Cortana (discontinued)

Microsoft

Google Assistant

Google

Oracle Digital Assistant

Oracle University Experience

Oracle

Amazon Alexa for Business

Amazon AWS

Luma

Serviceaide

ASAPP Customer Experience Performance (CXP)

ASAPP

Amplemarket

IPsoft headquartered in New York offers Amelia, the company's artificial intelligence conversational bot for customer communication.

IPsoft Amelia

Operating Systems	Unspecified
Mobile Application	No

Amelia

Overview

What is Amelia?

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Pricing

Amelia

What is Amelia?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Conversica

What is Conversica?

IBM watsonx Assistant

What is IBM watsonx Assistant?

Product Details

What is Amelia?

Amelia Technical Details

Comparisons

Compare with

Exceed.ai by Genesys

LivePerson Conversation Cloud (LiveEngage)

Five9

Intercom

Genesys Cloud CX

Conversica

Cortana (discontinued)

Google Assistant

Oracle Digital Assistant

Amazon Alexa for Business

Luma

ASAPP Customer Experience Performance (CXP)

Amplemarket

Reviews