My New Go-To for Remote Support
Let me tell you, as a freelance tech writer, juggling projects and deadlines can feel like a constant juggling act. Travel time for …
Starting at $0
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What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
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What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
HelpWire – Simpler Remote Support Service
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
Top HelpWire features:
Easy session initiation
Support for multiple workstations
Cross-platform connections
Multi-monitor viewing
Drag-and-drop file transfer
Integrated chat
Team invitations
Client directory
HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. is an expert in the tech industry.
HelpWire Features
Remote Access Features
- Supported: Attended device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
Security Features
- Supported: Role-based user permissions
Additional Features
- Supported: Easy remote control
- Supported: Multi-platform compatibility
- Supported: The ease of use
- Supported: Integrated live chat
HelpWire Screenshots
HelpWire Video
HelpWire video presentaiton
HelpWire Competitors
HelpWire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | En |
Frequently Asked Questions
HelpWire starts at $0.
Reviewers rate Role-based user permissions and File transfer and Instant message highest, with a score of 10.
The most common users of HelpWire are from Small Businesses (1-50 employees).
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Reviews and Ratings
(3)Attribute Ratings
Reviews
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May 21, 2024
My New Go-To for Remote Support
Score 10 out of 10
Vetted Review
Verified User
Let me tell you, as a freelance tech writer, juggling projects and deadlines can feel like a constant juggling act. Travel time for on-site client visits used to eat into my precious writing hours. Plus, explaining complex software downloads to non-technical clients could be a recipe for frustration. Then I discovered HelpWire, HelpWire's one-click connection eliminates the need for complicated remote access setups and confusing software downloads for clients. It's a win-win, saving me time and reducing client frustration, allowing me to jump straight into providing the remote support they need.
- Crystal Clear Screen Sharing for Precise Guidance
- Effortless File Transfer for Seamless Integration
- Seamless Chat for Clear Communication
- One-Click Connection is a Time-Saving Hero
- Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
- Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.
95%
9.5
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
- Increased Client Satisfaction and Retention: Prior to HelpWire, troubleshooting client issues often involved frustrating remote access setups or travel time for on-site visits. HelpWire's one-click connection process and clear screen sharing have significantly improved the client experience. Issues are resolved faster, communication is smoother, and clients feel more confident in the support they receive. This has translated to a noticeable increase in client satisfaction and retention. In fact, I've been able to secure several repeat projects specifically because of the efficiency and positive experience HelpWire provides for remote support.
- Faster Project Completion and Increased Throughput: With HelpWire, troubleshooting and collaborating with clients remotely takes a fraction of the time compared to traditional methods. Those saved hours add up significantly. I can now complete projects faster, take on more clients, and ultimately grow my freelance business. For example, since using HelpWire, I've been able to increase my project output by roughly 20%, allowing me to take on 2 additional clients per month.
- Reduced Operational Costs: Travel expenses for on-site client visits used to be a significant cost factor. HelpWire eliminates this expense entirely. Additionally, the free tier of HelpWire offers all the core functionality I need, which keeps my software costs low. This translates to a higher profit margin per project, allowing me to reinvest in my business or provide more competitive rates to attract new clients. Overall, HelpWire has helped me streamline my operations, reduce costs, and ultimately increase my profitability.
before this I used TeamViewer. Honestly, TeamViewer just wasn't cutting it anymore. While it used to be my go-to, a few things started to bug me. For one, the free version felt increasingly limited. There were times when I needed a feature that was locked behind a paywall, which got frustrating. Secondly, TeamViewer sometimes felt sluggish, especially when dealing with slower connections.
3
2 are writers and 1 is hr
- Technical Support
- Content Creation
- Client Communication & Collaboration
April 11, 2024
An amazing app for remote support
Score 10 out of 10
Vetted Review
Verified User
HelpWire is an amazing App which helps you connect with any Windows or Mac system effortlessly. It is free for individual and businesses of all sizes. This is why I love this App. We are a small business so every penny counts and we were not getting the level of service we needed as being a remote company we needed a remote support app for employee and clients both. HelpWire has made our life easy. It's 24/7 support makes sure we are never left hanging.
- Easy and quick, set up and connection establishment.
- No mouse or movement lag while connected with remote system
- Workd equally well with Windows or Mac systems.
- Screen recording feature should be added
- Some improvement can be done on UI
85%
8.5
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
- It is a life time free app so ROI is definitely amazing.
April 10, 2024
HelpWire- Amazing App for all Remote support job
Score 10 out of 10
Vetted Review
Verified User
We are a small company working on Remote so a Remote support application is a must have. Most of the Remote support Apps are free for individual but have paid subscription for businesses and then I found HelpWire. It is free for Business too, have 24/7 support and it's top-level encryption takes care of the security. The activation and connecting is very quick and easy and there is no lag in mouse after connecting. It is an amazing App for Remote support.
- Remote support
- Quick and easy installation and connection setup
- No lag in mouse movement
- Free for all
- UX/UI can be improved.
- Sometimes the screen freezes but connection is not lost so we can close the window and open again.
- It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.
75%
7.5
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
- It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
Yes
AnyDesk- We were not happy with the performance of the free version of this app.
- Ease of Use
There was a lag in mouse movement and other activities that were done by remote system.
I would have gone with HelpWire for sure.
- The setup and connecting to remote system is fairly easy and quick.
- The file is small so the download is quick and easy too.
- Once connected, then working around is smooth.
- First time users might take a while to understand the UI.
No