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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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How LogMeIn Rescue by GoTo Differs From Its Competitors

Security

Rescue provides a more secure way to access clients remote computers than others. LogMeIn is also more widely known to end users than other brands which helps users trust the software. Good communication on a well known standard software for remote access with users however ensures clients comfort …
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Security

LogMeIn Rescue by GoTo helps ensure security at our organization by ensuring that whenever we open a support connection to a 3rd party for our software that it is instant and secure with SSL/TLS protocol. This provides a nice peace of mind while knowing they have a good reputation
I feel this way …
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Security

The remote sessions are encrypted and safe for the end user. Our organization only uses tools that can be used to meet HIPAA compliance. We deal with many people in financial accounting and real estate who want to know if the program is secure. This adds value to LogMein.
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Security

Rescue uses end to end encryption so our security team has vetted it as appropriate to use.
As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.
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Security

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it …
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Security

Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, …
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Security

We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of …
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Security

Because of it's various user prompts for access to their PC I do not see a security issue
Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in
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Security

We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.
It is a relief to not have to treat our employees like children. We …
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Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.
I think it is a secure tool to use because of its authentication steps.
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Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.
The users feel confident with the use of the tool
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Security

It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
In some environment, security admins have blocked the download of .exe files.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (163)
    9.4
    94%
  • Over-the-Internet remote session (163)
    9.1
    91%
  • File transfer (153)
    8.0
    80%
  • Multi-platform remote control (118)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Non-profit Organization Management Company, 201-500 employees
Verified User
Manager in Information Technology
Security & Investigations Company, 51-200 employees

Video Reviews

2 videos

View Playlist
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

Alternatives Pricing

TeamViewer

TeamViewer

$24.90
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

AnyDesk

AnyDesk

$14.90
per year
What is AnyDesk?

AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.2
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Integrations

LogMeIn Rescue by GoTo Competitors

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

LogMeIn Rescue by GoTo Downloadables

Frequently Asked Questions

SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(391)

Attribute Ratings

Reviews

(1-25 of 159)
Companies can't remove reviews or game the system. Here's why
May 30, 2024

Rescue your users with LogMeIn

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 201-500 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our company.
May 30, 2024

LogMeIn Rescue by GoTo Review

Verified User
Manager in Information Technology
Security & Investigations Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
January 19, 2024

Good product with potential to be great!!

Verified User
Engineer in Engineering
Medical Devices Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be installed on both the systems to use it.
December 30, 2023

Will Rescue from wasting time

Verified User
Engineer in Corporate
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or initialization of the tool.
December 14, 2023

Expensive, but worth it

Verified User
General Manager in Corporate
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the additional costs justified and provides a smooth customer experience.
December 12, 2023

LogMeIn is Logical with COVID on the rise!

Verified User
Technician in Information Technology
Education Management Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Much better than trying to screen share and direct users to the objective. Much more power tools available, and a much more user friendly experience.

Everything has it's place but LogMeIn does what it does, and it does it well. I'm very pleased with the experience, and I know the end users are too.
November 20, 2023

Rescue has become a valued part of our team allowing us succeed without issue related downtime

Kenneth Cameron | TrustRadius Reviewer
Kenneth Cameron
Principal Managing Partner
YOL9X (Legal Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
August 01, 2023

An easy way to track my science data

Wagner Lopez | TrustRadius Reviewer
Wagner Lopez
Information Technology Audit Manager
Organization for Tropical Studies (Education Management, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
April 18, 2023

Very good product !!

Verified User
Manager in Information Technology
Hospitality Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the remote users computer.
February 08, 2023

excellent tool to support

Verified User
Employee in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
December 08, 2022

Rescue rescued me

AS
Angi Sierra
Licensed Agent
Insurance Piggybank (Insurance, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help navigate for the customer or trouble shoot any software issues the customer is having.
December 08, 2022

Rescue is an invaluable tool especially with the increase of work-at-home environments.

Verified User
Technician in Customer Service
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
  • Cisco Webex Social (Discontinued)
Rescue is by no small margin superior to Webex. Webex was unreliable, required a nine-digit code and confused customers when trying to establish connections. At the time it also did not allow you to automatically reconnect after a reboot, meaning we'd have to manually reconnect each time. I also recall it being generally slower during screen sharing connections.
November 30, 2022

The support savior

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it done in time. At that time, you are tired.
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