Overview
What is Formstack Forms?
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…
Formstack is a One Stop Shop for all Things Forms!
Pros and Cons of Formstack Forms
The Formstack Forms Review
Form creation and management simplified
Better User Experience and Administration, but Sales Process Needs Improvement
Formstacking the deck
Thanks to Formstack!
Nonconformist love formstack
Formstack needs a refresher
Formstack allowed us to complete our reports months ahead of schedule.
Formstack - quick, easy, powerful
Formstack Gave Us Back the Heart to Our Business
Formstack integrations save time!
We use Formstack every day and we love it!
We use Formstack for all of our lead capture across our whole website. Since implementing Formstack, we've seen an average lead conversion …
Formstack - A lifesaver for student service operations!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Data export (59)9.191%
- Multiple question types (58)8.888%
- Survey logic flexibility (58)7.373%
- Custom logo/branding (58)4.545%
Pricing
Enterprise
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 9Survey templates(53) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 4.6Themes(56) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 4.5Custom logo/branding(58) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 6.3Changes to live survey(53) Ratings
Users can make changes to live surveys after they are published.
- 8Question design help(1) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 8.8Multiple question types(58) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 7.3Survey logic flexibility(58) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 10Response tracking(1) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 9.1Data export(59) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 9Standard reports(56) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 8.6Custom reports(48) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 10Analytics(1) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 8.8Access controls(55) Ratings
Administrators can limit users’ ability to access data and edit content.
- 8.5Compliance(50) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 8Vendor-offered crowdsourcing(1) Ratings
Vendor offers access to an audience or panel of respondents.
- 8Respondent restrictions(1) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Formstack Forms?
Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.
Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.
Formstack Forms Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
Survey Reporting & Analytics Features
- Supported: Data export
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Cross-channel distribution
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Formstack Forms Integrations
- Act-On Software
- Authorize.net
- AWeber
- Box
- Campaign Monitor by Marigold
- Capsule CRM
- Maxio
- Constant Contact
- Dropbox
- Drupal
- Dwolla
- Emma by Marigold
- Fiserv (First Data) - ICICI Merchant Services
- FreshBooks
- Google Analytics
- Google Drive
- GoTo Webinar
- HelpSpot
- Highrise CRM (discontinued)
- HubSpot Marketing Hub
- iContact
- Mailchimp
- OneDrive
- Salesforce Marketing Cloud
- Pipedrive
- Slack
- Stripe Payments
- Trello
- WePay
- WordPress
- Xero
- Zapier
- Zendesk Suite
- BriteVerify
- Keap
- Formstack Documents
- Amazon S3 (Simple Storage Service)
- Microsoft Dynamics 365
- Microsoft Excel
- Google Calendar
- Google Sheets
- Salesforce Desk
- PayPal Payments Pro
- QuickBooks Online
- Salesforce Sales Cloud
- Uberflip
- Email Center Pro
- Gmail
- Google Contacts
Formstack Forms Competitors
Formstack Forms Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Mobile Web |
Supported Countries | All |
Supported Languages | Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(156)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.
Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.
Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.
Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.
Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.
Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.
Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.
Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.
Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.
To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.
In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.
It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.
To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.
Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.
Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.
For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.
Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.
If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.
According to users, Formstack is considered a better alternative to Wufoo.
Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.
Attribute Ratings
Reviews
(1-25 of 33)Formstack is a One Stop Shop for all Things Forms!
- Formstack forms are very easy to build. The User Interface takes merely a few moments to figure out. Truly a drag and drop solution.
- Advanced features such as logic questions and A/B testing are seamlessly integrated.
- Their customer service is outstanding.
- Great admin portal for those managing account.
- The price point on the upper-tiers is a little high for what you get.
- Include a live chat feature for customer support.
Pros and Cons of Formstack Forms
- Formstack Forms has great analytics
- Is user friendly
- Offer various types of form templates
- Room for improvement include their customer service, you have to put in a ticket for any type of communication
- Training is lacking
- It can also be pricey
- Should be more innovative
The Formstack Forms Review
- Receiving responses
- Concise way to find information
- Easily send out and track responses
- Overall glitches
- Overall presentation
- Integrations with other tools
- Analytics--being able to track bottlenecks, abandonment, and time to complete.
- Page and question logic was good.
- When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
- We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.
Thanks to Formstack!
- Formstack is very user friendly for someone without a lot of experience using complex form building products.
- Formstack integrates easily with Salesforce allowing information to be collected and stored on relevant records.
- Formstack support responds quickly to any questions or concerns.
- More support troubleshooting Form Submission Failures/duplicate matching rules.
- Improved organization structure for storing forms on back-end.
- Ability to duplicate forms and ensure all rules copy into duplicate.
Formstack needs a refresher
- Easy to set up
- Easy to track in the portal
- Flexible to fit organization needs
- The interface is not engaging.
- More features available like the recent addition of Recaptcha
- Terminology can be confusing
Formstack allowed us to complete our reports months ahead of schedule.
With Formstack, we were able to create an online form that kept all the data together, and accessible via an export. The creation of the form was fairly easy, for our application. We just had to copy questions and sections, since all questions for each educational event were the same.
The only negative was the way the export pull, it pulled as one row. So, a staff member had to break the row down into multiple rows (one for every event). This might have been user error/oversight.
- The creation of the form was fairly easy, for our application. We just had to copy questions and sections.
- You can customize all questions/buttons/dates, etc. There was nothing that wasn't customizable.
- The ability to allow people to pause the survey/form and come back to it using a unique link really helped our chapters with being able to pass the form off to the right person.
- The export function wasn't user friendly. It might have been user error, but everything exported as one row. There should be different export options.
Formstack - A lifesaver for student service operations!
- Intuitive and simple forms editor.
- Approval process works really well in our environment.
- Integration into website is seamless.
- Formatting within the editor can sometimes be a challenge.
Great way to expand form functionality for marketing automation
- Formstack allowed us to customize the look and feel of our forms to match our branding. It was easy for our engineers to integrate the forms within our onboarding process to deliver a seamless experience.
- Formstack integrates well with HubSpot, our marketing automation platform of choice.
- Formstack offered us a lot of flexibility in the types/formats of questions we could deploy (open-ended text, multi-choice, single choice, etc.). This made it easy to get data the way we wanted and facilitated getting that data into HubSpot.
- Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
- Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
- More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Fabulous Formstack
- Conditional Logic: we haven't found another service that does this quite as well as Formstack.
- Simplicity/User-Friendly: Incredibly easy to build even the most robust of forms.
- Embedding.
- Integrations: Integrates with tons of other services/platforms that keeps our ecosystem running smoothly.
- Sometimes the form builder is slightly clunky or buggy.
- Complicated conditional-logic gets hard to follow/troubleshoot.
- Seems like there is unnecessary feature or design switches that come out of nowhere.
Great for Customer Data Collection!
- Collects data seamlessly and easily
- Easy to use/understand UI
- Easy to set up and integrate into our current web design and code
- Ability to capture video
Automation of User Access Removal for Financial Systems
- Simple workflows/conditional logic
- Ease of implementing email notifications
- Cleaner WYSIWYG interface
Formstack is easy to use!
- Formstack has excellent customer service, so we get support immediately. If something does go wrong, or we have questions, there is an available and responsive support team
- Formstack builder allows for easy modifications and updates. If our form needs to change, it doesn't have to be completely rewritten, but can be modified within the old template. Minimal efforts needed on our end.
- Formstack allows you to include attachments or hyperlinks within the applications. This minimizes emails or other software to add on top of the form.
- Formstack needs an easier way of merging two headers in one at the top of a form. That part is a little complex and not done in one click.
- Formstack needs to have an option where a field is required if the answer is "no" or "yes." I don't think that option is there now based on your response type.
- The pre-confirmation page of the form always looks like the final confirmation page to our clients, so they never end up submitting the actual form successfully. There is a need to scroll to the bottom right and then press submit again. Most clients miss this step.
Formstack U
- Formstack allows for basic customization of templates
- Formstack is pretty intuitive and easy to use
- Formstack allows for assessment of information
- Easy to duplicate forms for annual, regular use
- Simple to use, but looks just as simple to the end user
- Scheduled training, especially after any updates are made, would be a nice added feature
- Price is a bit high, especially if you are considering add-ons
Formstack: A great addition to winning workflows
- Formstack is excellent for a simple UX style form. Users will never have trouble navigating these forms or understanding what is needed.
- Formstack is great for integrating with other solutions companies may use. This makes them a great addition to your overall workflow.
- The Formstack team is great at helping to provide ideas for how you can use their forms to improve your workflows. They are constantly releasing new features and services along with best practices for using them.
- From our standpoint, as an integration partner, it would be great to get more functionality out of our test users. We are constantly having to QA how Formstack is working with Octiv and our test users don't have the full functionality as our production user accounts.
- More reporting flexibility would be great, although it's hard to point to anyone else in this space who is doing it better.
Formstack - The ultimate data collection tool
- Formstack has a very robust form-builder that allows multiple field types, conditional logic, and calculations.
- Formstack has a huge number of supported integrations to get your data where it needs to be.
- Formstack's database of submissions allows for a lot of detailed reporting to be done on collected data.
- It can be a little tricky to modify a form's appearance with Themes. This has gotten better with some recent updates, but there are still some issues on the appearance of forms that aren't perfect.
- It's not always clear what users will see after they submit a form.
- It would be great if Formstack supported an on page confirmation instead of redirecting to another page once forms are submitted.
Onboarding Dream come true.
- The triggers in Formstack to hide / unhide fields based on other answers is extremely helpful. It keeps the form on target and doesn't clutter up the question list with useless fields.
- The forms are extremely easy to set up and deploy.
- We don't have to worry about supporting the backend or writing the scripts for the work flow.
- The only issue I had with when starting with formstack was the workflow/approval. This has since been corrected.
- It would be nice to have the data file that is created from the form submission to be formatted in a certain way so it can flow into an automated system.
- Options for data file delivery would be nice too, FTP, SFTP or email.
Formstack makes form creation easy and efficient.
Formstack essentially replaced our IT department's role of creating custom forms and database solutions, so they can focus on more appropriate and important tasks.
- Ease of setup - we can create something almost immediately.
- Conditional logic - enables the shortest form possible to be presented to the user, so forms can be comprehensive, but users only see the fields they need.
- Themes - allow us to make a form look exactly how we want them to look.
- Embedding - forms easily embed into our website, making the presentation seamless.
- Integrations - allow our users to harness submission data in the ways that they need.
- Sometimes how to integrate with 3rd parties isn't super obvious.
Our International Admission department has a pre-app form to capture interested international students as they begin our complex application process. The department is able to help guide them through that process by exporting their names from Formstack and comparing that list to an internal list of incomplete applications. They also integrate the form with Mailchimp to be able to communicate deadlines, important College information, etc.
A great tool for higher education space
- Learning curve is low.
- Easily customizable
- Website embed feature is great
- Adding multiple users to receive submissions is great for our team.
- Ability to send confirmation emails is good for applicants
- Customer service was way more complex than necessary when we were trying to merge two accounts (unknowingly) created within our department.
- The website embed has occasionally given us some trouble as well.
- Users have had various issues with radio buttons and file uploads over the past two years I have used Formstack.
Formstack Features and Why you should try
It's used across the organization. It collects data and stores and organizes it for us. Super helpful.
- Connects with third party platforms to help ensure your data is collected efficiently and stored in the right places.
- I like that it is a secure platform for both personal information and credit card.
- Love the workflows and approval systems within the platform.
- Workflow could allow for more routing and approval options. If two people need to approve before it goes to 3rd person for final approval.
- More forms - we have the gold plan for $99 a month and have 100 forms. The next jump in price and forms is more than we need/can afford. So I am constantly deleting forms and cleaning out formstack.
Use formstack if you're looking for quick and easy
- Easy integration
- Ability to develop conditional rule sets
- Seamless integration into merchant services
- Collecting payments
- Selling products
- Surveys
- Creating digital logs that your employees may be currently doing on paper
RCA loves Formstack!
- Form logic
- API integration
- Easy form building and customizations
- Auto delete-all and export for instances when submissions are reaching a predefined threshold.
Formstack actually makes formbuilding fun
- The mobile view is great for end users.
- 508 compliant, i.e. accesssible for all users.
- Easy to use, yet still has loads of features and flexibility.
- Great customer server. Any issue we have is resolved quickly.
- Confirmation email formatting is a little glitchy.
- Can't turn off notification emails for form approvers.
- Can't set up an approval process where either of two people can approve.
Formstack is a Homerun! A Must Have For Sports Teams
- Easy to create forms
- Good customer support
- Ongoing opportunities for trainings to better use the products
- Formstack is not an application specifically designed for tickets sales, so its lacks features directly related to the sports industry.
- Mobile app has limited functionality.
- The ability to reset your password for encrypted forms - if you forget it or one of the only people who knew it leaves the organization you need to lose all the submissions. This might be a legal thing however, which is understandable.
Perfect for Corralling Staff Requests
- Integrates with First Data
- Easy to customize and design forms
- Is both desktop and mobile friendly
- Some more options for design fields
- Ability to go in and assign the task or the form request to a staff person
- A little cleaner language and setup of e-mail notifications, integrations, etc...