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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)6.060%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ConnectWise Automate Demo
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Product Details
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
ConnectWise Automate Screenshots
ConnectWise Automate Video
ConnectWise Automate overview
ConnectWise Automate Integrations
ConnectWise Automate Competitors
ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
Attribute Ratings
Reviews
(1-25 of 55)Companies can't remove reviews or game the system. Here's why
November 21, 2022
ConnectWise Automate was the right choice for us
- Kaseya Virtual System Administrator (VSA)
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. They also don't "stack up" and wait for the computer to run thus making for a slow startup like Kaseya did.
October 14, 2022
ConnectWise Automate: The Robust RMM of Choice
- SupportNinja and Enable
Enable has a clunky interface more suited for management reporting versus technician toolbox and Ninja is very basic and lacks any significant bells and whistles behind basic remote command interface. Very poor in features to the point if being quite disappointing during a recent trial we had.
October 06, 2022
Not For Small MSP
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more flexibility with custom configurations. If you are willing to go down the rabbit hole with Automate, do not sign up directly with Connectwise, instead use 3rd party vendors like TDSynnex or IngramMicro to negotiate your contract and pricing.
October 03, 2022
In My Opinion, Please, Don't Go with ConnectWise Automate Unless You Never Want to Reduce Your Client Count
Score 1 out of 10
Vetted Review
Verified User
I regret using ConnectWise Automate since we can't effectively add and remove clients and I feel like we're locked into a multi-year contract where only ConnectWise seems to be happy.
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients.
I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.
I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.
April 20, 2021
ConnectWise Control - Great for Large Organizations
ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, brings this program to the top of the list for me.
- AnyDesk and TeamViewer
So as you can see from this review my experience is mostly with its desktop sharing aspect; however the IT support team use this more comprehensively as a monitoring, inventory, reporting, even application deployment tool that the above-mentioned apps don't have.
March 04, 2021
Automate Attraction
Formerly used Lansweeper, Solarwinds Orion, BMC track-it, which were all replaced with Connectwise offerings.
February 03, 2021
A fair RMM with some strong automation, but challenging to learn.
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
January 28, 2021
Automate Review
- SolarWinds Remote Monitoring & Management (RMM)
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once Automate is set up, it will take away the mundane tasks that take a lot of your staff's time.
March 14, 2020
ConnectWise Automate
- Kaseya Virtual System Administrator (VSA) and Datto Autotask PSA
Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.
February 13, 2020
A Fantastic RMM That Stands Apart from the Competition
- Kaseya Virtual System Administrator (VSA)
I touched on this in the previous section some. Kaseya's choice of managed antivirus was very poor (KAV, a tweaked version of Kaspersky) when it first started. It took them a long time to fix anything, and the fixes usually produced new and different issues. Kaseya kept pointing at Kaspersky and claiming they needed to fix it, and Kaspersky pointed at Kaseya. They never owned up to it being THEIR problem since THEY chose to partner with them. It was Kaseya's responsibility to make sure their tweaked version was up-to-date and working. They never fully followed through, and that was a major reason we ditched them.
Prior to switching, Kaseya was also going to jack up their prices by nearly double what we were paying. They also had noticeable turnover with the sales rep assigned to our company. It was also difficult to get timely attention from them when we had questions or issues. The bottom line is DO NOT use Kaseya. Our experience might not reflect everyone else's, but I can definitely say ConnectWise Automate has been much better, and their support has been fantastic the entire time.
Prior to switching, Kaseya was also going to jack up their prices by nearly double what we were paying. They also had noticeable turnover with the sales rep assigned to our company. It was also difficult to get timely attention from them when we had questions or issues. The bottom line is DO NOT use Kaseya. Our experience might not reflect everyone else's, but I can definitely say ConnectWise Automate has been much better, and their support has been fantastic the entire time.
January 02, 2020
Automate Me, Baby!
We have used Kaseya. It is not nearly as functional or reliable as ConnectWise Automate.
November 15, 2019
To ConnectWise or not to ConnectWise?
October 29, 2019
If you are an MSP, you should be using ConnectWise Automate.
It is, by far, the best solution we have ever used. The others are not even close.
October 21, 2019
ConnectWise is essential for any IT Department
We ended up choosing ConnectWise because LogMeIn which is part of Continuum is slow and requires a lot of system resources and the patching is all that great within Continuum.
October 07, 2019
Great software for an MSP
October 07, 2019
My viewpoints on ConnectWise
ConnectWise Automate helps you do more with less by leveraging ConnectWise Control® to remotely manage multiple machines simultaneously.
Eliminate blind spots in your supported environments before they become a problem.
By automating recurring and mundane tasks, ConnectWise Automate frees your tech team to focus on higher priorities and provide an enhanced experience for clients. Be prepared to meet increasing IT demands with 3 automation methods: on-demand scripts, scheduled scripts, and alert templates.
Eliminate blind spots in your supported environments before they become a problem.
By automating recurring and mundane tasks, ConnectWise Automate frees your tech team to focus on higher priorities and provide an enhanced experience for clients. Be prepared to meet increasing IT demands with 3 automation methods: on-demand scripts, scheduled scripts, and alert templates.
October 04, 2019
Automate with flexibility
- SolarWinds MSP Manager, Chef, Puppet Enterprise (formerly Puppet Data Center Automation), Terraform, Atera, NinjaRMM and Ansible
Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full automation suite. The biggest advantage that Automate has over its competition is that it is a very good bang for your buck in terms of value since full automation suites like Terraform, chef, puppet and Ansible take a lot more SMEs to maintain on an on-going basis. Our organization has tried many of those technologies and has ended up sticking to LabTech after syncing a lot of money in DevOps and realizing that Windows management for MSPs is simply too mutable for a full automation suite unless you have a ton of employees to manage the solution.
October 04, 2019
One piece of the puzzle
Automate is the most well-established platform among its peers. Because it is part of a native ecosystem, you know that everything from remote management to ticketing to quoting an invoicing will work together. I have used other platforms, and many of them share core functionality. The choice of your RMM tool is largely dependent on your choice in other tools that will be in your software suite.
October 03, 2019
CW Automate automates our business
- Kaseya Virtual System Administrator (VSA)
We switched from Kaseya to Automate 7-8 years ago - it was no contest at the time and Kaseya wasn't cutting it in a number of areas at that time that was really hurting us. I'm sure it's improved since then.
- NinjaRMM and SolarWinds MSP Anywhere
Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly...
May 01, 2019
ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow
Score 10 out of 10
Vetted Review
Verified User
- GFI Systems and Autotask
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We learned the hard way that aligning with lower grade RMM software is a costly waste of time. More importantly, ConnectWise Automate has a proven track record of working. Don't be fooled by other popular brand names.
February 19, 2019
My ConnectWise Automate (formerly LabTech) Review
ConnectWise Automate (formerly LabTech) took us a while to implement and adopt, but it was worth the time, cost, and effort.
February 05, 2019
ConnectWise Automate Is Great If You Have The Money.
ConnectWise gave us a lot more automation features.