Overview
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
All digital expense reporting - good for environment, time consuming for user
Easy Tool for expense and travel management
Great Expense Reporting Product
Has potential but needs some improvement
Easy and Fun To use Software for Quick and Efficient results
Fantastic software and only getting better
Great Software!
Chrome River Expense
We had a Time Consuming Manual Process!
CR = customizable reimbursements!
Chrome River is Great with a few flaws
Chrome River is Great for Tracking Expenses
Great Expense System
Emburse Chrome River--overall system works really well, but room to improve
Awards
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Pricing
What is Emburse Chrome River?
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
What is Expensify?
Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Emburse Chrome River?
Emburse Chrome River Screenshots
Emburse Chrome River Videos
Emburse Chrome River Integrations
- Deem
- Egencia
- NetSuite ERP
- Sage Intacct
- Microsoft Dynamics GP
- Oracle Fusion Cloud ERP
- AppZen
- Amadeus cytric Travel & Expense Management
- ingogo for business
- Corcentric Payments
- Traxo
- Barclaycard
- Citibank
- Ellucian
- Grab
- Lyft
- Sabre
- SAP
- Spot Hero
- Uber
- United Airlines
- U.S. Bank
- Deltek
Emburse Chrome River Competitors
Emburse Chrome River Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | Global |
Supported Languages | Armenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese |
Emburse Chrome River Downloadables
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Reviews and Ratings
(169)Attribute Ratings
- 9.4Likelihood to Renew18 ratings
- 10Availability1 rating
- 9Performance1 rating
- 8.9Usability107 ratings
- 9Support Rating113 ratings
- 9Online Training1 rating
- 9.2Implementation Rating7 ratings
- 8Configurability1 rating
- 8Product Scalability1 rating
- 6Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
Reviews
(1-25 of 123)Chrome River Review
- user friendly
- has wizards for some items
- the user face is newer
- lots of options when it comes to different expenses
- the receipt area sometimes matches wrong
- sometimes expenses come in and are wrongly identified
- Digital receipts are frequently issued, so simply forwarding them to the platform saves so many trees! And time!
- Online cash expense form is much faster and easier than previous hard-copy system my organization used.
- System remembers names, places, etc.
- Not very intuitive - takes a lot of time to get used to it.
- Requires a lot of information for certain expenses, like hotels, airfare and business meals.
- Can't be bookmarked on my bookmarks bar, has to be access through a link buried deep in my organization's intranet site.
Easy Tool for expense and travel management
- easy to use
- compliance submission
- automated routing
- Formatting issues in pdf while downloading
- Sometimes it takes time to load
- Rule sheets can be improved
Great Expense Reporting Product
- It is easy to attach receipts to the expense reports. I take a picture of the receipt, and send it to a specified email address with relevant information like reason for expense and receipt total. It automatically shows up on my dashboard so I can attach it to an expense.
- It is easy to approve expense reports. An email is sent to the approver, and they can approve directly from the email or access Emburse Chrome River to approve.
- Credit card items automatically appear on the dashboard within a day or two, so it makes it simple to merge credit card charges with attachments where receipts are required.
- I would like to see reminders for expense reports that have not been approved. I think it only sends one email, so it would be nice to get follow ups for those that are not quick with approving expenses.
Has potential but needs some improvement
- Tracks progress of receipts
- Keeps receipts organized
- Shows progress of reimbursements
- The interface is clunky and slow
- The app is not very user friendly
- The web interface is hard to navigate and crashes frequently
Easy and Fun To use Software for Quick and Efficient results
- Some Changes are made a lot easier than others, but the changes occur and problems are solved
- Having the Currency exchange imbedded into the report for our OCONUS travels is an amazing tool, that reduces time expediently
- Having Step by Step questions per expense allows the employee to be more independent when completing the report
- Deleting the Entire report without anyway of retrieving it
- Hotel Itemization needs more detailed steps to follow
- There are a lot of "Errors uploading receipts" Glitches that occur
Fantastic software and only getting better
- The OCR system is great at reading repeating invoices.
- Allows users to setup multi-step approval processes.
- Allows users to easily upload receipts through multiple different means.
- Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
- Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
Great Software!
- OCR [Optical Character Recognition]
- I love that the platform is the same no matter what device you're on
- Easy to use, no matter computer skill range
- Sometimes the attachments dont load propertly
Chrome River Expense
- Compliance training
- Approval tracking
- Notifying user of errors
- They could have a better system for government regulations and compliance
- Faster resolution time for user requests
- Better notify customers of how new products came help once they are available
We had a Time Consuming Manual Process!
- Completely Configurable when it comes to Messages and Warnings. You decide when and where to fire the message. You decide what the message reads. You can add, remove, and/or edit these messages at any time.
- Configure warnings and messages to match your company policy and update as often as needed. With a recent enhancement we can now add hyperlinks in our warning messages pointing our users directly to your policy.
- Use messages and warnings to guide your users so that they can submit a correct and complete report the first time, greatly reducing denials.
- Easily electronically track documents from submit to approval.
- At go, live reporting was lacking. Since our go-live on 12/1/2016, Emburse Chrome River had made significant updates to reporting. Emburse is now moving to a new reporting tool that doesn't appear to have the same robust, user friendly functionality that we have today.
- Some releases have caused issues on our side. Emburse Chrome River does fix issues caused by releases but it would be helpful if they engaged clients with testing of upcoming enhancements and releases.
- There is always pain with growth, Emburse Chrome River is no different. As Emburse Chrome River enhances existing features we are sometimes left in the dark until decisions have been made. There are customer advisory boards, those members should be called upon to provide input before going life.
CR = customizable reimbursements!
- Automated approval routing
- Paperless
- Easy for users to upload receipts while on the go
- Fully customizable
- Support tickets sometimes get held up
- Many support tickets now cost extra money to complete
Chrome River is Great with a few flaws
- UI
- Support
- Changes to the standard system.
- Better and easier to understand export and specs.
- No QA or Prod, just Prod and make it so there are no change sets, just one.
- Easier to understand and change things on my own.
Chrome River is Great for Tracking Expenses
- A streamlined experience recording expenses.
- Attaching receipts is extremely easy and is not time consuming.
- Easy to navigate the program, whether it be with users or transactions.
- Attach larger files.
Great Expense System
- Innovating always updating the system to keep it current
- Help Desk support.
- Reports to manage company spend
- storage of all our files - never destroy
- Support in different languages.
- Tutorials not always easy to understand.
- Understanding taxes in other countries better.
- App for your Canadian customers
- Blocks users from submitting duplicates
- Prevents users from reimbursements after 30 plus days
- Allows us to keep track of company spend
- Offers helpful insights into financial data
- The compliance analysts are slow to respond
- The systems receipt image capturing tool makes errors
- Costly to make adjustments to preexisting rules
Rocky River Flowing
- Communication facilitation.
- Compliance Rule validation.
- Receipt/image capture.
- Application support.
- User training.
- Customization.
Let Your Business Flow
- OCR Recognition when it comes to receipts. With some, it will auto-populate the transaction amount and merchant, along with the type of expense.
- Mosaic Tiles are mapped to GL expenses, so end users do not need to know the GL Codes that are associated with the expense. They just need to select the correct tile.
- Compliance Rules - Having the capability of setting up multiple rules tailored to your organization has been very helpful.
- Reporting - Additional reporting could be helpful.
- Direct Interface with accounting software - It would reduce time if files between our accounting software and Chrome River can integrate simultaneously.
- Enhancements by Admins - I would like to see Admins have more capabilities to change things, although this is in the works.
- Capture receipt detail at the time of purchase
- Interface with our ERP software
- Structure expense management in very user-friendly enviroment
- Works well with our day-to-day working habits
- CR Snap - capture expense coding is missing
Moving from paper-based process to global harmonized digital and workflow-based process.
- Upload of receipts with OCR
- Credit card feed
- Connection to Cytric travel and integration of travel data
- Payment via vendor accounts in SAP
- Easily to learn, no intensive training needed
- Digital archiving
- PDF report
- Approval workflow
- Auditor function
- European legal requirements
Chrome River [EXPENSE] is an easy to learn travel expense tool. Training effort is limited. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River [EXPENSE] is supporting digital archiving. Interfaces to SAP are working smoothly and the effort for installing was minimal.
Con:
We
would prefer, if the accountants / auditors could change / adapt the expense
report by themselves. Entries / information for which traveler's are not the
experts like expense types, VAT or other income related stuff should be
possible to change without return and starting the approval process once again. Standard PDF report gives room for improvement.
Emburse Chrome River Review
- Detailed approvals
- Easy navigation
- Performance
- The way approvals are managed
- Reporting performance and options
- Lacking basic functions with their updated Mercury platform
Higher Ed Review of Chrome River
- Chrome River uses a clean operating environment to include a companion mobile app.
- Provides multiple (simple) ways to upload receipts.
- It includes 100s (1000s?) of business rule customizations, and it's becoming easier to manage those in our admin roles without having to request changes through Chrome River.
- Needs increased flexibility in the forms that are used.
- Allow admins to create/customize forms.
- Allow for more editing on returned reports, currently impossible to edit header information.
- Per diem rules linked to start and end times need increased functionality. Our state has very specific rules as they relate to times, and we need greater ability to customize these rules.
- Admins/super delegates should have the ability to see reports in the approval queue of other users.
Embrace Emburse Chrome River
- It is easy to keep organized.
- The automatic reminders are very helpful in a large company.
- Some of the report features are not always easy to get to work easily.
Wish we could have implemented Chrome River sooner
- Approval process
- Flexible outputs
- Excellent tracking
- Implementation took longer than I would have liked
- Its a little slow
Another Chrome River Review
- Chrome River EXPENSE provides lots of "help" tools from video to written.
- CR SNAP has been an awesome tool for our users to get receipts into the tool so expense reports can be easily completed.
- Chrome River EXPENSE can be customized based on your companies needs.
- Receipt OCR has still been challenging, especially since tips are handwritten on to the receipt.
- Ad Hoc reporting is still challenging, videos on creating different reports would be great.
Where Chrome River would not be suited is for very small companies, as the pricing per user could be greater than the ROI.
Game changer for smaller organizations
- Efficient
- Easy to Use
- Automation
- Integration
- Less options on the interface