Overview
What is Calabrio Teleopti WFM?
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
TrustRadius Insights
Teleopti has proven to be the most effective method for organizing our staff's schedules.
Great for security related requirements when it comes to schedules.
A platform capable of managing work time according to the workers' shifts.
It's good and it works but can be improved
Calabrio a nice WFM tool
Easy to use and incredibly organized
Teleopti WFM - Good Value for Workforce Management
Teleopti: The Best Overall Product, with some caveats
Teleopti has simplified our scheduling!
Reviewer Pros & Cons
Product Details
- About
- Tech Details
What is Calabrio Teleopti WFM?
Calabrio Teleopti WFM Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(24)Community Insights
- Business Problems Solved
Calabrio Teleopti WFM is a valuable tool for call center operations, widely used by users to track employee performance and ensure prompt customer service. The software enables scheduling of call center agents, including breaks and lunches, while managing PTO and shift bids. Real-time monitoring, forecasting, and long-range planning are simplified with Calabrio Teleopti WFM. Integrating with ZOOM automated call center enhances productivity and growth. Users appreciate the user-friendly interface and organized record of labor aspects offered by the software for robust work time planning. It aids in managing employee schedules, monitoring headcount, generating reports, and coordinating meetings. Accurate forecasting of required customer service agents improves response times. Calabrio Teleopti WFM ensures compliance for quality assurance by coordinating agent schedules and monitoring breaks. With its ability to approve time-off requests and monitor team schedules, it facilitates proper staffing based on customer needs.
Attribute Ratings
Reviews
(1-10 of 10)Teleopti has proven to be the most effective method for organizing our staff's schedules.
It's good and it works but can be improved
Calabrio a nice WFM tool
Easy to use and incredibly organized
Teleopti WFM - Good Value for Workforce Management
Teleopti: The Best Overall Product, with some caveats
Teleopti has simplified our scheduling!
Maybe not so suited for personal calendar use.