Overview
What is ApexChat?
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.
ApexChat is light on features, but hits the mark on customer support and price
Great tool to add functionality to your websites and increase conversions.
Pricing
What is ApexChat?
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
GDS Demo ApexChat 20200604
GDS Demo ApexChat 08262020
ApexChat SMS Text-to-Chat - Live Chat Software & Agents
ApexChat Demo Video
Product Details
- About
- Tech Details
What is ApexChat?
ApexChat Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(12)Community Insights
- Business Problems Solved
- Pros
- Cons
Users of Apex Chat have praised the fast and efficient support provided by the product, with issues being resolved promptly. This has been particularly valuable for businesses using the tool for client services and lead generation from websites. Customers appreciate the real-time communication without delays, as it allows them to save time with stock responses. The ability to chat with prospects directly on the website has been highly valued, especially in the legal community, where engaging web visitors who may not be ready to make a phone call is crucial. Users have also mentioned that ApexChat has helped businesses reach more online leads and make their websites more interactive for potential clients, thus increasing conversions and stopping the shopping process. Additionally, ApexChat has been used by the marketing department to generate inquiries, answer customer service questions, and route individuals to the correct department. It has also been utilized under a white label agreement to provide chat services for clients, effectively increasing website conversion rates by offering real human representatives for visitor queries. The product's convenience and integration have been appreciated, as it requires minimal effort from users while ensuring that websites are available 24/7 to receive leads and queries. The knowledgeable chat agents and ability to pay only for actual sales leads have received positive feedback from users. However, some users have found the cost of the product to be high and have mentioned a lack of customization and information storage for overall reviews. Despite this, Apex Chat remains a popular choice for businesses looking to enhance their online interactions with potential customers.
Effective Lead Generation: Many users appreciate Apex Chat for its ability to generate leads without the need for a real person, as it notifies them of form submissions and provides contact information. Some users have found this feature to be a valuable tool for converting website visitors into potential customers.
Easy Implementation: Several users mention that adding Apex's code to their websites was easy and hassle-free. They also highlight the extensive question database provided by Apex, which helps in engaging with customers effectively during chat interactions.
Excellent Customer Service: Numerous reviewers commend the chat agents at Apex for their helpfulness and professionalism. Users appreciate their ability to evaluate problems, provide thorough answers, and assist in lead generation. The speed at which chat transcripts are delivered is also mentioned positively by some users.
Frustrating UI on mobile: Some users have found the UI on mobile to be frustrating, specifically with modal popups and bubbles. These elements seem to hinder user experience and make navigation difficult, leading to a less than optimal mobile chat interface.
Limited customization options: Several reviewers have mentioned that the software lacks customization options for operators and emails. This limitation makes it challenging for businesses in different industries or with unique requirements to tailor their chat service according to their specific needs.
Confusing billing process: A few users have expressed confusion with the billing process at times. It appears that some aspects of the billing system may not be intuitive or well-explained, resulting in uncertainty and potential frustration among customers during payment transactions.
Reviews
(1-2 of 2)- Affordable
- Simple
- Superior support
- Updated UI
- Additional reporting options
- Greater flexibility in chat widget appearance and size
- Cost
- Use of in-house and Apex agents
- Excellent customer service
- Increased lead flow
- Chat conversion improved
- Not scalable due to lack of features
- Great chat box designs on website.
- Great backend support.
- Multi-language options.
- Backend portal is antiquated.
- Little control over how reps represent your company.
- B2B white label service.
- Added website functionality for our clients.
- Provides us with an additional service offering to our clients.
- Allows our websites to convert better for our clients.
- Provides our business with additional revenue sources as we are able to charge for the leads the chat boxes generate.