Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AI Shift VoiceAgent
Score 8.0 out of 10
N/A
Japanese company AI Shift offers VoiceAgent, the company's conversation chatbot and AI answering assistant.N/A
JivoChat
Score 9.0 out of 10
N/A
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A
tawk.to
Score 8.5 out of 10
N/A
Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A
Pricing
AI Shift VoiceAgentJivoChattawk.to
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AI Shift VoiceAgentJivoChattawk.to
Free Trial
NoNoNo
Free/Freemium Version
NoNoYes
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AI Shift VoiceAgentJivoChattawk.to
Features
AI Shift VoiceAgentJivoChattawk.to
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
AI Shift VoiceAgent
-
Ratings
JivoChat
8.7
1 Ratings
0% above category average
tawk.to
10.0
1 Ratings
14% above category average
Chat history and transcripts00 Ratings9.01 Ratings10.01 Ratings
Chat reporting00 Ratings9.01 Ratings10.01 Ratings
Chat and web analytics00 Ratings8.01 Ratings10.01 Ratings
Best Alternatives
AI Shift VoiceAgentJivoChattawk.to
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
AI Shift VoiceAgentJivoChattawk.to
Likelihood to Recommend
10.0
(1 ratings)
9.0
(4 ratings)
8.0
(6 ratings)
Usability
10.0
(1 ratings)
9.0
(1 ratings)
8.0
(2 ratings)
User Testimonials
AI Shift VoiceAgentJivoChattawk.to
Likelihood to Recommend
AI Shift
I would recommend AI Messenger Chatbot to my colleague. It will be helpful to them especially when they want or to search something. It also helps to generate AI images that look so real. It helps also to enhance our customer service and to show more empathy. It helps lot in different ways.
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JivoChat
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
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tawk.to
We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
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Pros
AI Shift
  • Automotive conversation.
  • Generate AI images.
  • Enhance engagement.
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JivoChat
  • Provides ease of connecting with customers on real time basis
  • Helps us in managing inbound traffic coming to our website
  • Avoids hassle free experience of sharing pics and docs in chat itself
  • Reduces time spent on calls and emails
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tawk.to
  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.
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Cons
AI Shift
No answers on this topic
JivoChat
  • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
  • The quality of the internet should be good enough for its accurate working.
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tawk.to
  • What I always dislike about any software is the branding that comes along with it.
  • The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
  • Small errors can occur, causing the extension in the webpage to disappear.
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Usability
AI Shift
I will give 10/10. For me, it became 24/7 AI chat support. It also helps to improve customer satisfaction because it enhances our customer service skills. It helps us to become an effective customer service support. It became our partner and guide at work. I love every feature on this bot.
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JivoChat
It is user friendly and has almost all features required in a chat application.
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tawk.to
I think that it's very user friendly. And even in filling out this survey, I've discovered it has beneficial features that I didn't even know it had! It's a lot of capabilities all rolled into one. We're appreciate that tawk.to is an option for us since we haven't found another third party that fits so well with our needs
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Alternatives Considered
AI Shift
No answers on this topic
JivoChat
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
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tawk.to
We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
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Return on Investment
AI Shift
  • Customer interaction.
  • AI chat support 24/7.
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JivoChat
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
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tawk.to
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
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ScreenShots

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket