Overall Satisfaction with JivoChat
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.
- Multiple channels of communication
- Great UI (User Interface)
- Team Email integration
- ChatBot integration (still missing Continually chatbot)
- Mobile and Desktop Apps
- We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
- Team member email integration (Instead of shared team email addresses)
- More options for branding customization
- Website Live Chat
- Email Integration
- Phone Integration
- Increased Efficiency during the short period of our testing
- Not having to manage or give access to many different communication channels to our team members
- Faster responses for clients and prospective clients
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Do you think JivoChat delivers good value for the price?
Yes
Are you happy with JivoChat's feature set?
Yes
Did JivoChat live up to sales and marketing promises?
Yes
Did implementation of JivoChat go as expected?
Yes
Would you buy JivoChat again?
No