Totango

Totango delivers a comprehensive customer success solution for recurring revenue businesses by taking a data-driven approach to nurturing customers, accelerating product adoption and ROI, and maximizing lifetime revenue from customers.

Totango says it has a unique, differentiated way to manage customers that is based on a deep understanding of user engagement, service utilization levels, business results and ROI delivered to customers. Totango says its monitors customers much the same way a Fitbit monitors activity levels and vital signs. Totango’s software then goes a step further to help teams put in place action plans, best practice play books, and automated campaigns (e.g., a “get well” plan or an “upsell” campaign) to improve customer health.