All in your hands!
Updated August 20, 2017
All in your hands!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zuora
We use Zuora to manage customer accounts so we can have in one place all the information about account details, billing, invoicing, refunds, payments, cancellations, and discounts. It makes easy for customer support to investigate an account. You can search for customer account information, process cancellations, refunds and make any kind of adjustments.
Pros
- You can manage subscriptions, for instance, really easily and keep your customer updated on any change thanks to the automatic notifications system.
- Any change done on accounts is updated in real time.
- It gives a lot of possible inputs to use in order to look for the required information.
Cons
- Probably a nicer graphic layout.
I find Zuora really good for our purpose, but I won't be really able to compare it properly to other systems.
For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, cancellations, and refunds since we can amend all the information properly.
For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, cancellations, and refunds since we can amend all the information properly.
Using Zuora
Pros | Cons |
---|---|
Easy to use Technical support not required Well integrated Convenient | Unnecessarily complex Slow to learn |
- Manage subscriptions
- Sending invoices in user native language
- Apply adjustments to the accounts.
- Information search allows to look up for several information
- Refunds and adjustments can require several steps to be performed.
Not Sure - Not really sure that Zuora provides a mobile app.
The web mobile interface looks the same than the desktop one.
The web mobile interface looks the same than the desktop one.
Comments
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