In my opinion, overpriced platform with poor data!
August 09, 2024

In my opinion, overpriced platform with poor data!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo Sales

The whole experience was very disappointing for us! In my opinion, there are more cost-effective alternatives that deliver better results.
As a tech company, we decided to work with ZoomInfo Sales to replace our existing lead generation tool, hoping to access a larger data pool and enhance our sales process. Unfortunately, our experience with ZoomInfo Sales has been very disappointing. The sales team made many promises before we signed the contract, but after subscribing, we discovered that the contact data quality was poor, with a high bounce rate. In our experience, the contacts were outdated, and many bounced emails risked our domain being flagged as spam. Additionally, in our experience, the Customer Success team was not well informed about their product, so they could not provide clarifications for some of our queries. Given its high cost, ZoomInfo Sales really does not offer good value for money for us.

Pros

  • The Sales Team can really sell the product

Cons

  • Better data pool
  • More informed customer support
  • We invest a lot of time and money but get no additional value compared to other similar platforms that are much more affordable.
In my experience, high volume of outdated contact data. For us, this is a significant problem that negatively impacts effectiveness.

Do you think ZoomInfo Sales delivers good value for the price?

No

Are you happy with ZoomInfo Sales's feature set?

Yes

Did ZoomInfo Sales live up to sales and marketing promises?

No

Did implementation of ZoomInfo Sales go as expected?

No

Would you buy ZoomInfo Sales again?

No

Product-wise, I think it has a lot of features and a friendly UI. Unfortunately, in our experience, it does not deliver as promised, with a high bounce rate on emails despite the high price range.

ZoomInfo Sales Feature Ratings

Advanced search
8
Identification of new leads
3
List quality
1
List upload/download
8
Ideal customer targeting
1
Load time/data access
Not Rated
Contact information
1
Company information
6
Industry information
1
Salesforce integration
Not Rated
Company/business profiles
Not Rated
Alerts and reminders
Not Rated
Data hygiene
Not Rated
Automatic data refresh
Not Rated
Tags
Not Rated
Filters and segmentation
Not Rated
Sales email templates
Not Rated

Comments

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