Lot of features but the depth of their functionality proves limited
April 21, 2022

Lot of features but the depth of their functionality proves limited

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Inventory

We had various warehouses all holding different types of stock, certain items could only be held at certain locations, and keeping a track of the whereabouts of the entire inventory was almost impossible. Lots of items were either lost or misplaced for sometimes weeks at a time, Zoho we hoped would fix the problem and help speed up our order processing

Pros

  • Manage multiple sites
  • Stock transfer
  • Integration

Cons

  • Reporting
  • Customer support
  • Pointless features
  • Manage multiple warehouses
  • Better insights into warehouse management
  • Manage sales and purchase orders
  • We stopped using it as it was difficult to set up.
  • Zoho offers a lot of features but the depth of its functionality proves limited as your demands increase.

Do you think Zoho Inventory delivers good value for the price?

No

Are you happy with Zoho Inventory's feature set?

Yes

Did Zoho Inventory live up to sales and marketing promises?

No

Did implementation of Zoho Inventory go as expected?

No

Would you buy Zoho Inventory again?

No

Requires a lot of customisation to get started. Very limited customer support, support appeared to not be that knowledgable with issues that aren't the usual issues most users get. Forms aren't optimised for conversions. Zoho offers a lot of features but the depth of its functionality proves limited as our demands increase.

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