Ironic : worst customer support, can't set up the tool and nobody is helping
January 17, 2022

Ironic : worst customer support, can't set up the tool and nobody is helping

Laura Giminez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Starter

Overall Satisfaction with Zendesk Support Suite

I am very disappointed. We purchased Zendesk in order to gain productivity but we can't use it properly. We are having issues with the setup and it's impossible to have contact with customer support. Ironic for a service that helps companies to chat with their clients. Now, we paid for it for the year and we can't use it and nobody is responding.

Pros

  • For now, sadly, nothing. We are helpless.

Cons

  • The customer support. In order to purchase the tool, commercials are present but not for customer support.
  • I don't know yet since I can't use it.
  • Still, we don't know because we can't use it and nobody is helping us.
Well, now that we paid for a year, we don't have any choice but I don't know if it was the best choice because I repeat, nobody is responding from Zendesk's part.

Do you think Zendesk Suite delivers good value for the price?

No

Are you happy with Zendesk Suite's feature set?

No

Did Zendesk Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zendesk Suite go as expected?

No

Would you buy Zendesk Suite again?

No

I supposed that the tool is great when you can use it, but unfortunately, we can't.

Zendesk Suite Feature Ratings

Organize and prioritize service tickets
1
Expert directory
1
Subscription-based notifications
1
ITSM collaboration and documentation
1
Ticket creation and submission
1
Ticket response
1
External knowledge base
1
Internal knowledge base
1
Customer portal
1
IVR
1
Social integration
1
Email support
1
Help Desk CRM integration
1

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