Overall Satisfaction with Zendesk Support Suite
Pros
- Chat support and ticketing
- Phone support integration and ticketing.
- Help center with articles for self-service support.
Cons
- API is very powerful, but sometimes a bit difficult to utilize.
- Could use more flexibility around building forms for ticket use.
- More flexibility in copy down functionality to sandbox environment would be nice.
- Chat support
- Phone Integration support to ticket.
- Email mailbox mapped to ZD tickets for support teams.
- Flexible help center for self-service support.
- This has dramatically improved the employee's experience when needing support. To be able to chat, call, email, and self-service have been a game-changer for employee internal support.
- All HR support teams have the ability to provide support and track tickets for their respective teams, a dramatic improvement over using just email.
- Help center is now the main go-to place to find information everything related to HR.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Comments
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