Zendesk is an everyday tool in our company
Overall Satisfaction with Zendesk
Zendesk is being used by the support department. It is the main tool for customer service and support analytics.
Pros
- Easy to use. It helps to save time when solving customer tickets.
- Great integration possibilities. There are lots of ways to expand Zendesk functionality with other tools or connecting with a CRM.
- Powerful analytics.
Cons
- Reporting part is a bit slow.
- We increased the satisfaction rate from 95.1% in 2015 to 97.2% in 2017.
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