Increased our ROI by 15x!
June 19, 2024

Increased our ROI by 15x!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Yotpo

We use Yotpo for our loyalty and customer retention initiatives. We saw a slight decline in business last year and with the current economy, we strategized to revamp our loyalty program. The goal of our revamp was increase the percentage of returning customers, so they stay loyal to our brand and don't spend their money elsewhere. So far, we have a 15x ROI with Yotpo Loyalty.

Pros

  • VIP Tiers
  • Great visual and responsive design
  • Customer Success Managers

Cons

  • Integrating with other SMS or Email platforms, such as Attentive
  • Make their email notifications more customizable in the platform
  • Offer more ideas on loyalty offers
  • 15x ROI
  • 25% Participation Rate
  • 1% Referral conversion Rate

Do you think Yotpo delivers good value for the price?

Yes

Are you happy with Yotpo's feature set?

Yes

Did Yotpo live up to sales and marketing promises?

Yes

Did implementation of Yotpo go as expected?

Yes

Would you buy Yotpo again?

Yes

I believe Yotpo is a great platform, especially for Loyalty. Not only is it easy to navigate and use from a customer's perspective, but the amount of customization you can achieve to match your branding is A+! I believe where Yotpo falls short is a bit on the customer success manager side. The management team sometimes lacks in ideas, which could make our program seam a bit tedious at times.

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