Happy 80% of the Time
December 07, 2023

Happy 80% of the Time

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

I manage our sales compensation program through Xactly Incent. It helps to calculate large amounts of compensation data across multiple sales levels and geography.

Pros

  • It computes a lot of different factors to help simplify sales compensation for our sales reps
  • Customer Service
  • New and Interesting Product Features

Cons

  • Not very intuitive in my opinion. In my experience, you have to make changes by putting very specific details, and if you miss anything it rejects it.
  • Not sure about ROI, but there is a lot of value in the amount of time it has saved us
We don't use benchmarking, but analytics is helpful to give us live time information of how reps, accounts, or teams are performing.
We don't use sales planning, territory/quota or sales forecasting
Very easy for our sales teams to have one login to see how they are performing each day.
Our sales leadership teams use it to analyze and find opportunities to penetrate deeper margin in specific accounts.
I have not had the opportunity to evaluate any other sales compensation systems.

Do you think Xactly Incent® delivers good value for the price?

Yes

Are you happy with Xactly Incent®'s feature set?

Yes

Did Xactly Incent® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xactly Incent® go as expected?

I wasn't involved with the implementation phase

Would you buy Xactly Incent® again?

Yes

Well Suited - great at organizing large amounts of data that spreadsheets would not be able to calculate. Less Appropriate - not so great at being user friendly and intuitive in my opinion.

Xactly Incent® Feature Ratings

Sales ICM
6.0
Sales compensation plan creation
6
Complex sales crediting
6
Sales compensation process automation
6
Incentive auditing/regulation compliance
6
Sales compensation dashboards & forecasting
6
ICM mobile visibility
6
Sales Gamification
6.0
Sales rep view
6
Analytics and Reporting
6.0
Personalized dashboards
6

Comments

  • Sonia Cabrera Rossi | TrustRadius Reviewer
    Sonia Cabrera Rossi
    (Vendor Representative) commented 6 months ago
    Thank you for your feedback. It's great to know that Xactly Incent has simplified processes for your sales reps and that you value our great customer service. We welcome the opportunity to discuss your experience so we can ensure any issues you have encountered are addressed for future projects. If you would like to discuss this, please contact me at srossi@xactlycorp.com. Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

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