Overall Satisfaction with Xactly Incent
We use Xactly Incent to calculate and report on sales commissions for our sales team. We also use it for scorecards and rankings for our sales leaders. The finance, sales ops, and sales teams all use Xactly Incent since it pertains to their areas. Sales uses it to understand their pay and finance and sales ops use the analytics to provide information to our leadership to drive better decisions.
- Accurate calculations
- Supports audits by tracking and effective dating
- Easy to understand reports
- Easier troubleshooting for creating formulas
- Outlier functionality
- More personalization of the base reports
- Better support process
- Money savings from not over paying
- Create analysis so we can drive behaviors to support business goals
- Building trust with our sales team so they don't spend as much time
We track types of sales, cost of sales, trends in companies, payouts etc. This year we have really built out the Analytics functionality to better understand trends etc. We also have been able to layer in some of our future sales forecasts to better forecast commission payments - even more relevant during Covid uncertainty.
We use it to easily provide data and analysis to our senior leadership team. Previously, Xactly Incent hasn't been used in a broader way. However as we look into next year planning, we're using our Xactly Incent data for capacity planning, territory alignment, quota setting, and commission plan changes and strategy. This will help us to make better decisions.
We are wanting to integrate with Snowflake for further outbound analysis. It's proving difficult to get the initial integration done and questions answered. I know once it's set up we'll see great benefits but it is frustrating right now.
N/A
Do you think Xactly Incent® delivers good value for the price?
Yes
Are you happy with Xactly Incent®'s feature set?
Yes
Did Xactly Incent® live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Xactly Incent® go as expected?
I wasn't involved with the implementation phase
Would you buy Xactly Incent® again?
Yes
Using Xactly Incent
130 - Sales, Finance, and Analytics
- Calculating sales compensation
- Tracking crediting and SPIFF payments between teams
- Provide accurate reporting to sales team
- Forecast commission costs
- Notice trends in deals
- Combine with other data sources for more analytics
- Forecasting of deals and revenue
Evaluating Xactly Incent and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I wasn't part of the decision here so I can't speak to the most important factor.
Xactly Incent Implementation
Xactly Incent Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
Yes we did as part of our initial contract.
Using Xactly Incent
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Building formulas is pretty intuitive
- The new Profile makes adding new hires very easy
- Stack rankings can get cumbersome
Yes, but I don't use it