Is Workfront really better than the rest?
March 03, 2017
Is Workfront really better than the rest?
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
We utilize workfront in our organization a few different ways. One area simply uses the system for time sheet reporting, while other areas use it for our support helpdesk and another area for its project management. We like the fact that we are able to do all of this in one simple place. It has helped to give us visibility into these different areas and the ability to drill down and see exactly where the overrun may have occurred.
- Centralize projects in one solution
- Manage digital work processes
- Deliver client-facing services
Pros
- Workfront's staff is great to work with. I have enjoyed the customer service level and my main contact. They are personable and friendly.
- Workfront gives users numerous opportunities to log their time so it's simple and easy to do when you are working on a task, you are in your timesheet, or just on your dashboard. It simplifies the process.
- I like the ability to create reports and to manipulate the data in a way that makes sense to our organization. There are reports already set up, but I am able to create new, share and edit reports. This allows different management to "see" what is going on whether it be from a top level view or an in-depth view.
Cons
- Training, Training, Training. We paid someone to come out and teach us things and set us up, but I still feel at times we are lost and not utilziing the system as we should be.
- Upgrades and offering additional training. I hear of many new changes to workfront being released but I have no idea what they are. I feel that someone should reach out and offer to walk through things, or even send a bulleted list of what was upgraded or added to what I am already paying for.
- Cost. I know Workfront has taken over new management since when we first purchased it back when it was AtTask. But our rates have substantially gone up each year and is to a point where we might need to look for another option.
- Workfront has allowed us to have visibility to a project to where it had issues, where it went faster than expected and this allows us to make changes to increase our ROI.
- Workfront's reporting has allowed us to SEE how billable we are day to day. This is great for me when I want just a quick overview of how the team is operating. I go into my report, pull it and quickly see via charts where we are at. Then I can drill down if needed to find out why we weren't as billable on other days. It has allowed me to adjust my management teams to increase our ROI.
We selected Workfront (AtTask at the time) due to the friendliness of the staff and the willingness to demo and help us present to the board its system. We liked the reporting features. We needed the helpdesk ability and wanted everything to be in the same platform.
We have not used professional services provided by WorkFront.
Comments
Please log in to join the conversation