WebTrends - Great Enterprise-Level Tool | TrustRadius

Overall Satisfaction

Pros and Cons

Pros

Webtrends always allowed for easy segmentation of the data.
Implementation was not as challenging as other enterprise-level tools.
Multi-channel analysis is easy to do within Webtrends, especially with recent additions of Social Media and other Attribution measurements.

Cons

Not as easy to implement as Google Analytics.
There are not as many customer examples and documentation as other tools.

Return on Investment

TBD

Likelihood to Renew

9

Great tool with many benefits over similar tools.

Likelihood to Recommend

Great tool compared to other enterprise-level offerings.

Product Usage

Business Processes Supported

Analyzing site behavior to multiple web sites and web properties.
Determining the success of the website to promote or sell various products.

Evaluation and Selection

Products Replaced

Google Analytics.

Alternatives Considered

Google Analytics
Omniture Site Catalyst
HitBox

Implementation

Implementation Rating

9

n/a

Implementation Details / Implementation Partner

Professional services company

Webtrends affiliate.

Training

Training Types Used

In-person training

In-Person Training

10

Instructor was very thorough and patient. The content was relevant and customized for the audience.

Support

Support Rating

9

Support is quick to respond and easy to locate.

Premium Support

No

Comments

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