WatchGuard AuthPoint First Implementation Review
December 10, 2019
WatchGuard AuthPoint First Implementation Review
Score 8 out of 10
Vetted Review
Overall Satisfaction with WatchGuard AuthPoint
We were in the process of implementing WatchGuard AuthPoint to one of our clients after internal testing. The implementation with that client was put on hold after issues with Office 365 were encountered immediately following implementation. It is still in use for my personal testing environment for Office 365 and Windows Login MFA.
Pros
- MFA for Office 365 **Without shared mailboxes and calendars**
- MFA for Windows logon
Cons
- The initial portal setup for MSPs is cumbersome and not well documented.
- There are issues with Office 365 integration, specifically shared calendars and mailboxes.
- Objective 1: Protect Office 365: ROI is negative -- spent too many hours troubleshooting issues and ended up removing from the client's O365 Tenant.
- Objective 2: Protect Windows Logon -- ROI is good here. Easy setup and configuration. Functions as desired.
Duo seems to work better for the Office 365 environments than AuthPoint. So far we do not have calendar and mailbox sharing issues with Duo. We have not fully deployed to a client site yet, but plan to this month. Duo also provides MFA protection for Windows Logon and SSL VPN via RADIUS which will provide our clients with one product for all three protections. This is very important to me because I want to simplify the MFA experience for our clients as much as possible.
This is partially true. There is a gateway service that runs on a server in the client's environment, but that is software-based not hardware-based. This creates an issue if the gateway service is running on an on-premises server and Internet or power is lost, because users will not be able to log into the Office 365 portal. In this configuration, WatchGuard AuthPoint is not fully a cloud service as it relies on the availability of the gateway service running on the client's network.
The process of setting up the AuthPoint app on smartphones was fairly simple and user-friendly instructions were provided. The users we were working with did not seem to have any issues with this part of the setup.
SSO capability is a nice feature for our cilents. The site we were planning on deploying AuthPoint to already had SSO enabled for the services we were trying to protect with AuthPoint. If they were using other SAML based applications, I do believe this would have been a benefit to the end users.
Do you think WatchGuard AuthPoint delivers good value for the price?
Not sure
Are you happy with WatchGuard AuthPoint's feature set?
Yes
Did WatchGuard AuthPoint live up to sales and marketing promises?
No
Did implementation of WatchGuard AuthPoint go as expected?
No
Would you buy WatchGuard AuthPoint again?
Yes
Comments
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