Awesome for Comms and training support
June 24, 2024

Awesome for Comms and training support

Mark Sullivan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vyond

We use Vyond for 60-90 sec. videos about ongoing enterprise software updates. They are “Did You Know” topics that sit on main portal and are linked to supporting documents and forms. They allow us to have a consistent look/feel and let us roll out updates very quickly. We keep the same intro, music, colors … we just change out the title, add the new screencaps/demo, and add the new info.

Pros

  • Having multiple different “cast” members, such as: nurses, corporate workers, trades
  • Variety of ages, body types, actions + motions
  • Preview mode (from timeline)

Cons

  • Add a screen capture (similar to Camtasia) capability
  • Spellcheck for text editing
  • Allows the training/support teams a quick way to provide “how-to” videos, similar to having a YouTube channel.
  • Our update videos are stored on a channel, which allows us to have a video record of how the project is emerging
  • Leadership likes that we can put out a video very quickly
Easy timeline, easy render, easy update
Similar features, I like Vyond better

Do you think Vyond delivers good value for the price?

Yes

Are you happy with Vyond's feature set?

Yes

Did Vyond live up to sales and marketing promises?

Yes

Did implementation of Vyond go as expected?

Yes

Would you buy Vyond again?

Yes

Great for passing info, doing intros and rollouts to projects. It is harder to add video captures. My teams do software training, and often want to show a snippet of captured video.

Using Vyond

15 - PM support
HR
COMMS/OCM
3 - We have super users … essentially people that are the most proficient. It is not a formal structure … more like “Jane is the best Vyond troubleshooter, call her”
  • Ongoing comms
  • End-user support
  • I combine Vyond and Camtasia to make 8-10sec animated GIFs for steps within procedures
  • Make my boss record audio … which makes her self-edit and be succinct
  • More how-to and did-you-know vids
  • More video comms … fewer long emails
Great product for comms/OCM

Evaluating Vyond and Competitors

  • Ease of Use
Compare our use-cases and overall usage from previous years

Vyond Implementation

There should be a Hypercare (expedited problem solving) support level on new rollouts for existing customers.
  • Implemented in-house
Yes - IT had to vet, try it in a test environment, then a live environment for go-live.
Change management was a small part of the implementation and was well-handled - The vendor needs to provide a direct link to support do the comms don’t turn into a daisy chain of the vendor saying “I will reach out to our IT support”
  • Support from Vyond for my IT’s questions

Vyond Training

Configuring Vyond

Just right
Some - we have done small customizations to the interface
No - we have not done any custom code

Vyond Support

ProsCons
None
Slow Resolution
Poor followup
No bc the reg support was lacking, so we spent want to spend more

Using Vyond

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Create new vids
  • AI integration —- coming soon!
  • Timeline is wonky

Vyond Reliability

Okay
Vendor guy made it difficult bc he was only interested in selling
It is good

Integrating Vyond

Relationship with Vyond (formerly GoAnimate)

Our vendor rep seemed disconnected from the process. He seemed unaware we had an existing account.
Same
Vyond is pricey … not sure how long we will continue to use of the rate goes up.
Our problem was with the individual, not the process

Upgrading Vyond

Yes - Several years ago … easy to do
Yes - My IT was a pain, but Vyond changeover was easy

Comments

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