Vonage User Perspective
May 01, 2024
Vonage User Perspective
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vonage Business Communications
We use Vonage Business Communications for all phone calls, cell phone app & SMS messaging. It is handy for forwarding calls & voicemail to our cell phones as it has the follow me feature.
Pros
- Call forwarding
- voicemail
- SMS messaging
Cons
- doesnt display contact who is calling
- when on a call rings loudly over existing conversation
- delay in connectivity when you first pick up a call
- Saves time as you can take the call wherever you are with the follow me feature
- Also helps with collaboration with the screenshare feature
Do you think Vonage Business Communications delivers good value for the price?
Not sure
Are you happy with Vonage Business Communications's feature set?
Yes
Did Vonage Business Communications live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vonage Business Communications go as expected?
I wasn't involved with the implementation phase
Would you buy Vonage Business Communications again?
No
Vonage Business Communications Feature Ratings
Using Vonage Business Communications
250 - All calls, voicemail, mobile app, screenshare, SMS messaging
1 - IT support staff
- calls
- voicemail
- mobile app
- screenshare
- meetings
- SMS texting
- Getting more employees on board with the SMS text feature
Evaluating Vonage Business Communications and Competitors
Not Sure
- Scalability
- Integration with Other Systems
- Ease of Use
I was not involved in the decision.
Vonage Business Communications Implementation
- I wasnt involved in implementation
Vonage Business Communications Support
Pros | Cons |
---|---|
None | None |
No, it probably wasnt in the budget.
I did not call support.
Using Vonage Business Communications
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Feel confident using | Inconsistent |
- screenshare
- meetings
- voicemail
- delayed notifications of voicemail
- setting up phone to follow me
Yes - For the most part, pretty well. I wish it would show the name of the contact when receiving an incoming call.
Comments
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