Vitally good tool for CS to manage customers
Overall Satisfaction with Vitally
I use it to track all my customers and manage the activities I perform for them like: health score management, dasboard related to their usage of our product as well as keep track of meetings, success plans and so on.
Pros
- Integrations with other sources
- Dashboards easy to build
- Quick research of info
Cons
- New menu tree tricky to use
- Building dashboard is easy but sometimes tricky to do them quickly
- Different panles sometimes not well organized in the UI
- Positive Customer Onboarding and Progress Tracking
- Good tracking of customer relationship management
- Customer onboarding, adoption, and satisfaction
- Gainsight CS and Totango
Do you think Vitally delivers good value for the price?
Yes
Are you happy with Vitally's feature set?
Yes
Did Vitally live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vitally go as expected?
I wasn't involved with the implementation phase
Would you buy Vitally again?
Yes
Comments
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