Item: Vertex
Rating: 10
Author: Verified User

Overall Satisfaction with Vertex

Use Cases and Deployment Scope

Sales transaction tax.

Pros and Cons

Pros

Calculate tax effectively.
Easy user interface.
User friendly.

Cons

Quick customer service.
More features.
Webinars will be held to explain more working areas and how to use them.

Vertex's tax calculation is very accurate, and there should be no doubt about whether Vertex is calculating the tax. Customer support is also good, and the response is quick. The updates are also good and easy to understand. Overall, Vertex is a fantastic product.

Scalability

It's accurate and very useful for calculating taxes. The interface is simple and easy to use. The vertex's tax calculation is very accurate, and there should be no doubt about whether the tax is being calculated by the Vertex. Customer support is also good, and the response is quick. The updates are also good and easy to understand.

Usability

Vertex itself is very good software. Its tax calculation is very accurate, and there should be no doubt whether Vertex is calculating the tax. Customer support is also good, and the response is quick. The updates are also good and easy to understand, making this an excellent application.

Alternatives Considered

Not Applicable.

Key Insights

Do you think Vertex delivers good value for the price?

Yes

Are you happy with Vertex's feature set?

Yes

Did Vertex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vertex go as expected?

Yes

Would you buy Vertex again?

Yes

Other Software Used

LeaseAccelerator

Likelihood to Recommend

It is easy to use, and the user interface is very interactive. A beginner can also work with ease and have no difficulty accessing Vertex. It is straightforward to understand how Vertex works. The tax calculation mechanism is good and accurate.

Vertex Feature Ratings

Using Vertex

Users and Roles

15 - They create custom rules that help create taxes. This helps greatly and is used to calculate cross-border taxes.

Support Headcount Required

5 - Vertex is user-friendly and can also be used by a beginner. Knowing some other boundary apps is a plus.

Business Processes Supported

Calculation of taxes.
Taxes as per jurisdiction.
Troubleshooting if taxes occurred incorrectly.

Future Planned Uses

Quick customer service,
More functionality.
Interactive user interface.

Likelihood to Renew

The vertex's tax calculation is very accurate, and there should be no doubt whether the Vertex is calculating the tax. Customer support is also good, and the response is quick. The updates are also excellent and easy to understand.

Post-Sale Experience

The response is pretty good, and Vertex will surely maintain this good work.

Evaluating Vertex and Competitors

Products Replaced

Vertex Implementation

Implementation Rating

Not participated in implementation.

Implementation Details / Implementation Partner

Implemented in-house
Don't know

Implementation Issues

Not applicable for me.

Vertex Training

Training Types Used

No Training

In-Person Training

Online Training

The interface was very easy to understand and it took me just a week to work with vertex. Very simple and understandable.

Ease of Vertex Training

Yes, I would definitely advise others to go with it. It's pretty simple and easy to understand.

Configuring Vertex

Configuration Lessons

No, As such, prior knowledge is required, but if you have an idea about boundary apps, then it will be helpful.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

No, we haven't done any customization.

Vertex Support

Vertex Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not applicable.

Bug Resolution

Using Vertex

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Creating custom rules.
Raise support ticket.
Good interface.

Difficult Tasks

understanding the updates without proper guidance

Vertex Reliability

Reliability and Availability

No, we haven't faced this type of situation. Vertex is always available when needed. Even if there is a slow network, it manages it very well and produces accurate results.

Performance

Performance is very good. Even in a slow network, it takes less time to load the pages. The time frame for running the report is very reasonable. The system is not slowed down even after integration with Vertex.