Knowledge!
June 15, 2023

Knowledge!

Jeremy Wilkie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

Product is used within the entire organization to provide a wide variety of knowledge to assist with complex issues. The product addresses a business problem with unified knowledge that is used and shared across many business units.

Pros

  • Large capacity for storage
  • Functional app that always works

Cons

  • Maintenance windows interfering with our ability to access knowledge
  • Vanity URL's
  • Unfortunately do not have access to this information
Have not evaluated other systems

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Unfortunately I am not aware.
They have greatly increased efficiency
N/A
Verint KM is used when we have flight interruptions to provide accurate information to front line staff to assist guests.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi Jeremy! Thank you so much for writing a review for Verint Knowledge Management with a high rating. We are happy to hear that our solution helps your team work more efficiently with more accurate information at hand. We also appreciate your honest feedback about maintenance windows and the note about vanity URLs. I’ll be sure to forward your comments to the right team. Keep up the good work! Cheers!

More Reviews of Verint Knowledge Management

  1. Home
  2. Knowledge Management Systems
  3. Verint Knowledge Management Reviews
  4. User Review of Verint Knowledge Management