Verint Knowledge Management.
September 15, 2022
Verint Knowledge Management.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
Knowledge Management allows for better training and information retention of call center agents. Being able to quickly and easily find relevant content to the topic of the conversation can make each and every call more efficient. Knowledge Management reduces the time an agent spends with a client on hold while they need to search knowledge bases for the correct content.
Pros
- Identifying relevant content.
- Displaying content to agents.
- Great repository for knowledge information.
Cons
- Continued improvement to stay ahead of the industry.
- Future proofing the UI.
- Continued improvements to ease of use.
- Improved handle time
- Improved First Contact Resolution
- Reduced hold times
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Knowledge Management again?
Yes
Verint Knowledge Management's availability in the cloud makes it a great option for forward thinking organizations. With its intelligent searching and intelligent content recognition, any company would see great benefits in both the short term and long term goals it has. Verint is a great vendor partner with many knowledgeable and readily available resources.
At this time, this information has not been measured or is not readily available.
Currently only used within the contact center and not in other areas of the company.
Comments
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