Knowledge Management Review
Overall Satisfaction with Verint Knowledge Management
Agents that get involved in a call/email that can help them build up. I have heard that sometimes the pop-up of the Knowledge content greys out the rest of the screen to work with and can be challenging for the agents to work/scroll through the content and continue on with the call/email.
Pros
- Search
- Organization
Cons
- Locking out the screen the agent was currently on
- Ability to give feedback
I haven't used any other products like knowledge management outside of Verint Knowledge Management Review. I'm new to the call center role.
Do you think Verint Knowledge Management delivers good value for the price?
Not sure
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Knowledge Management again?
Yes
Helping calls and customer contact timing reductions.
Comments
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