A great platform to gather and work with all customer insights
Overall Satisfaction with UserVoice
We have a lot of customers with different types of users. So we were looking for a tool to be able to handle most of the customer/user insights to help us discover and work around elements that will give value and have a positive impact on the overall experience of the platform.
Pros
- Collect insights from customers
- Visualize the how critic is a request from a customer
- Report on new insights
- Easy to share updates of insights to customers
Cons
- Don't have any, for us that the work very well.
- One portal to get customer insights
- Simple track insights status, and communicate internally and externally
- Reporting on insights updates
- Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
- We can track better how many ideas are accepted and released vs rejected ones.
Do you think UserVoice delivers good value for the price?
Yes
Are you happy with UserVoice's feature set?
Yes
Did UserVoice live up to sales and marketing promises?
Yes
Did implementation of UserVoice go as expected?
Yes
Would you buy UserVoice again?
Yes
Comments
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