5 Year User. Love UKG
February 19, 2021
5 Year User. Love UKG
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/b3b88fb8fee6b36f114ba4f859614b50bc7c3380/images/no_photo.png)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use [UKG Pro (formerly Ultimate Software UltiPro)] for our HR, Recruiting and Payroll
Pros
- Very user friendly
- Friendly and helpful staff
- Very useful reports
Cons
- Time Management has some glitches
- Faster wait times on calls
- Faster resolutions on cases
- More efficient practices
- Ease of access of information
- When problems arise, has the tools to fix issue
They have on a number of occasions assisted us on resetting pay dates where the system did not let us open payrolls. They guided us step by step as well as assisted with the process it self.
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