A very solid product
July 16, 2023

A very solid product

Adam Stevens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

I use the Recruiting and Onboarding sections the most, but I also have some use of BI, User Administration, and pretty regular use of Standard Reports as well. As an organization we utilize the platform for benefits, time management, payroll, recruiting and onboarding, BI, and reporting. I am not involved in payroll and time management. We also use UKG Pro Learning for our organizational online training needs.

Pros

  • All-in-one solution
  • Frequent updates and communications
  • Aasy-to-use LMS with UKG Pro Learning

Cons

  • Speed/timeliness of support case requests.
  • Performance management could be improved to compete with other PM software products.
  • It's hard to find training for people who aren't already well-versed using BI. It seems like when I try to attend live webinars of BI training they're for people who are already very comfortable using it and I need a more basic starter to get more familiar with the navigation.
  • The ability to manage HR functions in one platform provides a seamless work experience for HR and all other employees. Nobody likes having to log in to more programs than are necessary.
  • Having an LMS built into a platform, everyone is already familiar with gives us an extensive training library to further our employees' learning objectives.
  • Easy integration with multiple job boards gives us a far reach for finding applicants for open positions.
Recruiting and onboarding are centralized in UKG Pro. This helps with our EEO-1 and affirmative action reporting because the data already exists within the platform when we need to pull it. We don't use any other recruiting source, so we're not left compiling data from external sources to include in our reports.
Recently we found that UKG Pro was mobile browser friendly enough that several managers who were at an all-day leadership training were still able to log in and approve time sheets for their teams. This was about 25 managers who all needed to approve timesheets for payroll, and those who needed to were able to log in on a mobile browser and approve time.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

UKG Pro Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
7
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
8
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Individual goal setting
Not Rated
Company Website Posting
10
Job Search Site Posting
10
Applicant Tracking
10

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you so much for taking the time to leave your thoughts on UKG Pro! Our team appreciates it!

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