UKG has been a great next step for our organization!
Updated October 25, 2023

UKG has been a great next step for our organization!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro is our main timekeeping and payroll solution for our organization. Our needs in a payroll system involve several different types of employment, including temporary and contracted in addition to full and part time. We also have needs to manage payroll across multiple business units that are all part of the same EIN#. UKG allows us to be able to navigate different earning types as well.

Pros

  • UKG is user friendly. The interface is easily accessible for all employees.
  • Open enrollment has become much easier now that it is processed through UKG
  • Approvals and hiring process flows are streamlined.

Cons

  • We currently struggle using the scheduling platform in a way that suits our needs.
  • The tax compliance support has been a struggle over our time with UKG.
  • Setting up filing needs in new states can be cumbersome.
  • Changes to benefits have saved a lot of time both for employees and administratively.
  • Our hiring process has been streamlined and improved.
  • We have had to move our labor allocation process to a manual method as UKG didn't have a suitable way to support.
Our hiring process and HR management have become more centralized under UKG Pro. Previously, we had a homegrown solution that tracked our employee performance data. Our IT department had to manage any updates and maintenance of this system. We were also limited in the functionality. Our hiring was done in a few different ways, but now is contained within one platform. We can approve roles in the system and post them in places automatically.
As the Director of Finance, one of our primary services to the company is budget maintenance. Previously we had to go to great lengths to get data to build our labor budgets. With UKG Pro, we have the insights to be able to create more accurate budgets with reports including data that would have taken a lot of time to pull together. Our payroll team now plays an integral role in creating our labor budgets, and UKG Pro is a primary reason why.

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

UKG is well suited for an organization that has a muti-faceted workforce that is not a one-size-fits-all type of organization. We have everything from retail to manufacturing, and the features allow for us to accommodate all of those needs. If you have needs for project accounting or allocating wages to different clients, UKG Pro doesn't seems to have great solutions to accommodate those needs.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
9
Support for external payroll vendors
7
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
9
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
8

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Thank you for your feedback. We're thrilled to hear UKG Pro has helped you streamline and centralize processes. We appreciate your insights!

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