Good for Larger Employers, but Research!
November 25, 2021

Good for Larger Employers, but Research!

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG HR Service Delivery

Prior to the merger with Kronos, UltiPro (now UKG) delivered unrivaled service and superior products but I have noticed now the products are less intuitive and the service is average, at best and what was once a differentiator is now putting them on par with their competitors. We struggled with HR Service Delivery and implementing it to add value to our population, to the point we put it all on hold for over a year. We began resuming the creation of processes using this service more recently but despite having an in-house HCMS manager, the product is more cumbersome than it should be and we required significant assistance from UKG.

Pros

  • Integration
  • Customization

Cons

  • Implementation
  • Ease of use
  • Manager Self Service
  • Employee Self Service
  • Internal Ownership/Management of Solution
  • Elimination of certain forms/paperwork
This is an average product with the average partnership.

Do you think PeopleDoc / UKG HR Service Delivery (discontinued) delivers good value for the price?

No

Are you happy with PeopleDoc / UKG HR Service Delivery (discontinued)'s feature set?

No

Did PeopleDoc / UKG HR Service Delivery (discontinued) live up to sales and marketing promises?

No

Did implementation of PeopleDoc / UKG HR Service Delivery (discontinued) go as expected?

No

Would you buy PeopleDoc / UKG HR Service Delivery (discontinued) again?

No

I am no longer a "raving fan" of UltiPro/UKG products and when put in a position to select an HR SaaS, I am doubtful UKG will be in the running. If you are a larger employer with resources to use and implement this tool you will probably find a tremendous amount of success but for small- to mid-sized employers who rely more heavily on partners like their SaaS provider, this probably is not the right product for you.

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