Twilio is Tops
Overall Satisfaction with Twilio
We use Twilio as part of our email campaigns with sendgrid. If a recipient from one of our emails engages with our email (open or click depending on the campaign) we initiate an SMS follow-up message. We can take some of the custom data points we use in the email campaign like name, company name, city, state, etc, and use [them] in the SMS message.
Pros
- SMS text messaging
- incorporate multiple channels into a marketing campaign
- Broaden customer engagement
Cons
- Better dashboard/reporting
- Incorporate more channels like social media, direct mail, etc
- Pricing is fair but I'm seeing alternatives pop up at competitive prices
- Extend our engagements
- Allow us to better use our current marketing channels
- Expand our marketing reach
- ROI
- Increased engagements
- Lowered our advertising spend - spend more money on current leads
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Comments
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