TrustRadius Is a Go-To Source When Making Buying Decisions
June 19, 2021

TrustRadius Is a Go-To Source When Making Buying Decisions

Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Buyers

I use TrustRadius all the time. Having a small business, every purchasing decision is crucial, and money cannot be wasted. Due to that, I need to make sure I am always reading all the reviews I can of potential purchases. TrustRadius does a great job of making sure I have enough peer insights in order to make an informed decision.

Pros

  • Software Reviews
  • Detailed Questions
  • Reasons for Buying
  • Competition Reviews

Cons

  • No mobile app
Vendors are typically transparent up to a point. There seem to be more of "price buckets" than actual pricing. In order to get a firm quote, the majority of the vendors require a call or consultation with their sales people. I understand the need for this and chalk it up to solution tailoring.
I used to consider G2 to be the most reputable and trustworthy review site. However, when I found out they give most of their "awards" and seals of approvals based on payment and investment by the company, I lost a lot of faith in them. I hope that is not the case with the others on this list, I just have less experience with any of those.
I like them both because I feel like they are not the typical "pay to play" model. However, I do feel like their categories tend to be either too limiting (small number of vendors, thus they all look better) or too large and miscategorized. It would be nice if I could describe what I am looking for and be suggested into the correct category (or provide typical FAQ's for each company).
While I do not always buy the highest rated product, I only buy products that have a high rating. Also, there needs to be a good number of ratings for me to believe them and put my money behind it. I'd buy a 4-star product with 2000 reviews over a 5-star product that only have 100 reviews.
My biggest obstacle was finding companies/peers/reviewers whose companies were the same size as mine. I needed the input from other small business leaders who need their dollar to go as far as possible. Hearing from larger companies who can afford to spray their money around isn't as relevant to me and my business.
TrustRadius is a go-to, trustworthy source for reviews right from the industry experts. It needs to be considered every time you are making a purchase, so that you can have trust and comfortability in the decision. There are even some really helpful tips and tricks in some of the reviews.

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