Totango is helpful, but has a few flaws
Updated August 18, 2021
Totango is helpful, but has a few flaws
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Our Customer Success team uses Totango to manage customer metrics and touchpoints. We have connected Totango to our PBI and Salesforce data to help our team keep track of our clients and their progress.
- Keeping track of touchpoints
- Building processes and workflows
- I do not find it easy to use Totango to keep track of metrics or contracts
- The organization of Totango is difficult to comprehend and keep straight
- Not very intuitive or easy to use at a glance
- We didn't have a single place to track these metrics in one place before so this has been an improvement in that sense
We were using Salesforce for most of this work before. It wasn't great for CSM activities as it is focused on Sales activities.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes
Totango Feature Ratings
Using Totango
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Requires technical support Not well integrated Slow to learn Cumbersome |
- Building segments is not too difficult
- To me, the difficult part about Totango is trying to use it to track activity. This is the main purpose we use Totango for at my company and I don't think it is the best solution for this.
Yes, but I don't use it