Topdesk: A great application that supports the needs of different departments
August 18, 2023

Topdesk: A great application that supports the needs of different departments

Kevin Stouthandel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

The topdesk application supports the IT department in getting an overview of all the activities they need to do. For our end users it supports the posibility to registrate incidents, problems and changes. Also they can find an overview of assets on their name. Within Topdesk we use our asset management module to registrate all hardware software, including all licenses. With automated action we have automated some processing steps for our needs.
6 - IT manager, Application managers, Servicedesk, System administrator

Pros

  • Assetmanagement
  • First and second line call management
  • HR processes (new employee, change, employee leaves)
  • Single sign on with Azure AD

Cons

  • More possibilities to use Topdesk on mobile devices
  • On the operator side a search engine which searches over all modules
  • Better overview for IT what the activities are
  • User has an up to date overview of their problem, incident, request
Different departments can use Topdesk (IT, HR, Facility) where other applications only focus on one of them.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
Response times are good. Knowledge of the operator are great and they think outside the box.
Topdesk supports our IT processes.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

You can setup your topdesk environment to the needs of your organization. Most things are available in the default license

TOPdesk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
8
Service restoration
10
Self-service tools
10
Subscription-based notifications
8
ITSM collaboration and documentation
10
ITSM reports and dashboards
8
Configuration mangement
10
Asset management dashboard
8
Policy and contract enforcement
8
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Thank you Kevin. We appreciate you for taking the time and share your review!

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