2 Months in... People are getting enthusiastic
Overall Satisfaction with TOPdesk
We [have] used Topdesk since Q1 2018 in the sales support department to monitor our delivery process; next to that Topdesk is in use by our support department, as a tool for our RMA process.
4 - Sales support and our services department just started using Topdesk.
Pros
- Gather & combine information
- Proactive insights for end-users
- Clearer insights into our process
Cons
- Better help function
- We have not gathered enough info to have a good indication, we started using it 2 months ago.
- Clientele
Comments
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