One of the best companies I've worked with
June 07, 2021
One of the best companies I've worked with
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeleMate Predictive UC Analytics
We primarily use it to track numbers of calls to and from the various departments across the city. It is also used to locate employees that spoke to individuals--both negative and positive concerns.
Pros
- The technicians that deal with training, service, and upgrades are knowledgeable and very helpful. Quickly identify problems and fix them.
- Sales team is great to work with and they reply to emails quickly.
- The product itself is very helpful and provides useful information.
Cons
- More descriptions of the filters and how they are used.
- Quick search
- Report scheduling
- Information collected is used to justify staffing needs
- When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller
I've used CDR reports on our Cisco Call Manager and they are very hard to read and understand.
Do you think TeleMate delivers good value for the price?
Yes
Are you happy with TeleMate's feature set?
Yes
Did TeleMate live up to sales and marketing promises?
Yes
Did implementation of TeleMate go as expected?
Yes
Would you buy TeleMate again?
Yes
Comments
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