Assign granular access controls with TeamViewer
February 10, 2025

Assign granular access controls with TeamViewer

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Assign granular access controls (e.g., IT admins can control devices, but general employees can only view). Configure Unattended Access for servers, office workstations, and remote employee PCs. IT teams should enable multi-monitor switching to support employees with multi-screen setups. Start with TeamViewer Business or consider free alternatives like Chrome Remote Desktop for basic needs.
TeamViewer is one of the best software when it comes to remot support, we generally used it for remot access to servers and workstation. TeamViewer offers end-to-end encryption, 2 factor authentication , and other security measures, ensuring that your organization’s data remains safe while accessing systems remotely. There are manny problem address by this software, it pre-alert or address the small tech issues before it expands. Core scope is to remotely connect with the virtual servers and systems.

Pros

  • TeamViewer allows users to access remote computers without anyone needing to be physically present at the other end. This is useful for IT administrators managing servers or individuals accessing office computers from home.
  • The ability to instantly connect to a remote device and diagnose or fix issues makes it ideal for IT support teams.
  • Users can share their screens for meetings, training, or collaboration, making it a great tool for remote work.

Cons

  • Even for personal users, TeamViewer sometimes incorrectly flags sessions as "commercial use," limiting connection time and requiring users to appeal for reinstatement.
  • While TeamViewer is optimized for most network conditions, it can struggle with high-latency connections or unstable internet. Competitors like AnyDesk often perform better in such scenarios.
  • The macOS version lacks some features available on Windows, such as advanced file transfer options and direct clipboard sharing. Linux support, while present, is not as feature-rich.
  • It gives a positive impact
  • Faster customer support led to improved client retention and fewer service complaints, boosting revenue.
  • Na
Around one year.
No we do not use other then TeamViewer. TeamViewer offers enterprise-grade security, two-factor authentication, and compliance with GDPR, HIPAA, and SOC 2. AnyDesk has had past security concerns (e.g., vulnerability exploits). TeamViewer provides features like centralized device management, remote policy enforcement, and cloud integration, which are superior for large businesses.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It helps by Reduces password fatigue and improves security by allowing users to log in with existing credentials from Azure AD, Okta, or other identity providers. Enforces organization-wide security policies such as multi-factor authentication (MFA) and session timeouts. SOC 2 compliance ensures that TeamViewer follows strict security, availability, and confidentiality standards.
Scenario where the TeamViewer is suited are 1). IT staff can take full control of the remote machine and resolve issues efficiently. 2). An employee working from home needs to access files and applications on their office desktop. 3). Offers seamless remote access between different operating systems. Scenario where TeamViewer is less suited 1). Video conferencing tools like Zoom, Microsoft Teams, or Google Meet offer easier and more efficient screen sharing.

TeamViewer Feature Ratings

File transfer
6
Instant message
7
Access to sleeping/powered-off computers
7
Session record
7
Not Rated

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