TeamViewer, a blessing to the IT team
January 09, 2025
TeamViewer, a blessing to the IT team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We moved away from AnyDesk to TeamViewer, considering alot of features which makes TeamViewer better. The main business problem it solves is the need for quick and efficient remote support. Instead of waiting for someone to be on the site or spending time on back-and-forth troubleshooting calls, TeamViewer lets us connect directly to the device in question, this saves alot of time and energy as an IT engineer.
Pros
- For the IT team, it quickly resolves the issue my taking the control
- For the HR team, remote onboarding on how to connect with VPN and usuage of software
- For operations, its updating the patches on the core system such as S4 and oracle
Cons
- pricing on the license, they should give discounts to mid-size organization
- Customer support, please impove it, reduce the TAT period
- Using it on low bandwidth, I found that low internet speed results in frequent disconnection
- Time saving, you need not to travel to onsite to provide support
- Multi geography support to the customers
- Cost effective as it saves money on, not requirred to travel
In terms of numbers, we’ve noticed a significant reduction in travel-related costs and a measurable quick support and decrease in downtime due to IT issues. For example, IT resolution times have improved by at least 30%, Tat time is reduced, easily able to figure out the ticket type.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
I am not sure about this, I am just an Engineer
Comments
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