One of the best remote tools
Overall Satisfaction with TeamViewer
In this era of remote work or home office, all organizations need tools, technologies and applications that address different aspects of this work, such as security, resilience or availability. In our university, the use of applications or platforms to connect remote workstations was fundamental during the pandemic. Now the home office continues to be present in different areas not only administrative but also academic. TeamViewer in certain cases functions like an alternative of our main platform of remote work.
Pros
- Easy to use for novice users
- Highly secure in the complex context of remote work
- Most of the communication functions for remote control in this type of application
- Easy acquisition process for enterprise environment
Cons
- More intuitive client application
- Simplify the user interface
- Get more options to meet network requirements for users with low or stable connectivity
- It is a good investment for alternative remote solution for home office workers
- Significantly reduce the cost of remote connectivity infrastructure at remote headquarters.
- Short learning curve, which means low cost of investment in capacity for use and administration
In six months is a good time to see benefits of investments in this kind of technologies, since home office o weekend trobleshouting incidents attendance.
In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet bandwidth requirements, but TeamViewer was in the average.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Yes, as part of our ecosystem of SSO we use the services of Microsoft Entra ID with the possibility of controlling the duration of application functionality, certificates for communication, roles and functions of users by Active Directory security groups. And as part of the process of identity management and security minimum levels of authentication, we implement MFA (multifactor authentication) in all users using external applications.
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