Great price for a good product
September 17, 2015

Great price for a good product

John Clark | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

1.8.0.3618.1922

Modules Used

  • All

Overall Satisfaction with TeamSupport

We use TeamSupport as our help desk system. It works really nice because it can support multiple product lines. The use of triggers have been very useful for automating tasks. The recent face lift is really nice.

Pros

  • Triggers are really nice for workflow.
  • Multiple product lines are very useful.
  • The use of groups is nice to control where tickets need to go.

Cons

  • Knowledge base is weak, you cannot organize your data.
  • It would be nice to have a video section so you can create a how-to video.
  • The lack of design control on the public portal really hurts the product.
  • Helped reduce the number of tickets
  • Reduction in the number of staff needed to support our products
  • Ticket deflection is very useful
TeamSupport is lacking features that Zendesk has, but I feel in time TeamSupport will catch up to Zendesk.
There are features that are lacking in the product. The price of the product is very reasonable.

Comments

  • Laura Ballam | TrustRadius Reviewer
    Laura Ballam
    (Vendor Representative) commented 9 years ago
    Thanks for the great feedback John! In case you didn't see our email, I'm happy to inform you that our new Video Recording feature is live - so you can create how-to videos right from your support desk. If you have existing videos you can also upload them as attachments. Please also feel free to contact us any time at support@teamsupport.com for assistance with any of these features.

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