Maximum Bang for the Buck
Overall Satisfaction with TeamSupport
Pros
- It allows easy access to tickets from all departments.
- Easy tracking of customer issues.
- Knowledge base articles.
Cons
- Does not handle foreign characters in ticket names.
- Still hard to embed pictures.
- Would prefer better formatting tools for text.
- We are able to handle a large customer base with a small number of employees.
Using TeamSupport
TeamSupport Implementation
- Implemented in-house
Comments
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