Item: Talkdesk
Rating: 10
Author: Nokwazi Mavundla

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

I use the Talkdesk to contact or call customers to assist them with any queries about the organization's products and services. I call sellers and also receive calls from them. I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Pros and Cons

Pros

Allows me to rep up a call , by adding summary about the call.
Allows gives me time (after call ) to breath and get ready for the next call.
Allows me to call back the customer at a scheduled time.
Allows me to check my progress according to how i was able to assist the customer.
It gives me cool features such as aux for lunch when it's lunchtime, comfort breaks for small personal breaks, and availability to connect with customers through taking calls.

Cons

Honestly, there is nothing that needs improvement. So far, I've had an amazing experience.

Return on Investment

It has allowed me to score amazing NPS scores , as well as the company.
Quick and professional calls.
Our company can take more calls and assist more customers, which increases revenue.

Usability

I have had the best journey using Talkdesk at work, which has helped me gain more productivity. There are no system issues, and it works fast. There are more features to assist me in handling calls, whether inbound or outbound.

Implementation Rating

Talkdesk works perfectly and is fast. There is no jamming while taking or receiving calls. It has many features to assist in making sure the call does not take too long, like transferring to the right department with a colleague.

AI Impact

Talkdesk Workforce Management

It has ensured that the Talk desk works quickly while assisting with more options or features to ensure and display professional calls.

Alternatives Considered

Genesis Global

I've used Genesis in my previous workplace, and I must say Talkdesk is the best so far.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

OneLogin by One Identity, Zendesk Chat, Agency Dashboard

Likelihood to Recommend

I had finished taking a call, and the next call was coming in, but I had to go for lunch in the next 5 minutes. So that my adherence was not affected, all thanks to Talkdesk, I had to aux on Admin so that the next call did not come in. My team leader authorized admin.

Talkdesk Feature Ratings

Comments

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Aunalisa Arellano
(Vendor Representative) commented 7 months ago
Thank you for your fantastic review! We're delighted to hear that Talkdesk has enhanced your call management experience, allowing you to effectively summarize conversations and schedule callbacks. It’s great to know that features like aux codes for breaks and performance tracking are making your work more manageable and efficient. If you ever have any suggestions or need assistance, feel free to reach out!

Flexible and Innovative Customer Service Phone.