The Right Choice- Hands down!
May 30, 2024

The Right Choice- Hands down!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The Talkdesk implementation project was based around the following business goals and Critical to Quality (CTQs) objectives: [...]'s main focus is on detailed reporting and also providing a good customer experience. We are expecting a reliable service from Talkdesk along with good voice quality leading to improved customer satisfaction.

Pros

  • Reporting platform
  • Call Quality
  • Call recording
  • customer care
  • implementation assistance
  • call flow design assistance

Cons

  • ability for voice mails to be received in agents email box
  • Agent efficiencies
  • improved CSAT scores
  • improved NPS scores
Extremely user friendly system. Talkdesk Academy is very useful with getting our new agent up to speed.
Implementation was seamless! perfection.
  • Other (Please specify below)
None at this time. we will in the future
We left Vonage for Talkdesk- we are extremely happy with our decision

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

We experienced excellent service from sales, to call flow design all the way through implementation. Spot on Customer care was delivered by all Talkdesk employee's we encountered.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Call forwarding
10
Warm transfer
10
Call scripts
10
Call tracking
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented 19 days ago
    Thanks so much for taking the time to review Talkdesk! We are thrilled to hear you find the platform easy to use and found value in the Talkdesk Academy.

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